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# Customer Solutions Specialist

- **Company:** Sinclair Inc.
- **Location:** Norton, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Customer Data Management, Desktop Computing, Microsoft Office, Salesforce.Com, Abas ERP System
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/92ab2e3c-94c6-42e6-8b9e-a6af7a36b0de/customer-solutions-specialist

## About the Role

* Associate's degree required, Bachelor's degree preferred (Business, Operations, or related field)
 * 2+ years of experience in sales support, customer service, or administrative coordination (manufacturing environment preferred)
 * Experience with ERP systems required (ABAS, or similar systems preferred)
 * Exposure to CRM systems such as Salesforce a plus
 * Strong organizational skills and attention to detail
 * Excellent communication and follow-up skills
 * Demonstrated ability to solve problems and work collaboratively across departments.
 * Ability to manage multiple priorities in a fast-paced environment
 * Strong proficiency in Microsoft Office (Excel, Outlook, Word).

Work Environment & Physical Requirements:

 * Office-based role located within a manufacturing facility
 * Frequent interaction with production, engineering, quality, sales, and leadership teams
 * Regular use of computers, ERP systems, CRM software, phones, and office equipment
 * Ability to sit for extended periods of time
 * Ability to stand, walk, ascend and decend stairs, and move throughout the facility
 * Ability to occasionally lift and carry up to 10 pounds
 * Specific vision abilities include close vision, distance vision, color vision, peripheral vision, and depth perception
 * Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position

## Description

PacAero Norton is seeking a highly organized and customer-focused Customer Solutions Specialist to serve as a key link between customers, Sales, Purchasing, and Production. This role manages the quote-to-order process by preparing customer quotes, maintaining accurate ERP and CRM data, and coordinating across teams to ensure a responsive, seamless customer experience. Working within our manufacturing environment, you'll help drive quote accuracy, process consistency, and operational efficiency while supporting our ABAS ERP and Salesforce systems., Sales & Quote Coordination

 * Prepare, enter, and manage customer quotes within ERP systems
 * Track and follow up on open quotes to support conversion to orders
 * Coordinate closely with Sales and Business Development on customer requests, timelines, and priorities
 * Maintain accurate and organized records of quotes, opportunities, and communications

ERP & Systems Support (ABAS)

 * Enter and maintain customer, quote, and order data in ABAS
 * Assist with maintaining clean, consistent data across systems
 * Help support internal teams in adapting to new workflows and system processes

Pricing & Vendor Coordination

 * Work with Purchasing and external vendors to obtain pricing for materials and services
 * Follow up on outstanding pricing requests to keep quotes moving efficiently
 * Support cost build-ups to ensure complete and accurate quote submissions

Customer Support

 * Serve as the primary point of contact for customers regarding quotes, order status, product inquiries, and general support via phone and email.
 * Build positive customer relationships through timely communication, proactive follow-up, and professional issue resolution.
 * Create and maintain customer folders and documentation to support production and order execution
 * Assist with administrative tracking, reporting, and coordination across departments
 * Ensure all required documentation is complete, accurate, and accessible

Process Improvement & KPIs

 * Monitor key performance indicators (KPIs), including:

 1. Quote turnaround time
 2. Quote-to-order conversion rate
 3. Customer response time
 4. Quote accuracy

 * Identify opportunities to improve efficiency across quoting, communication, and system usage
 * Assist with continuous improvement initiatives, especially related to ERP and sales operations