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# Associate ProAssure Systems Specialist

- **Company:** Stryker Corporation
- **Location:** Concord, MA, United States
- **Experience:** Experienced
- **Salary:** $77,700.0 - $129,500.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Health Informatics, Law Practice Management Software, Databases, Data Integrity, Disaster Recovery, Microsoft Office, Server Administration
- **Published:** October 22, 2026
- **Apply:** https://www.careerjet.com/job/us2f3790a6d03268daaee2229f7b017b66/eaa

## About the Role

* Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
 * Minimum 2 years clinical or healthcare IT (HIT) experience required
 * Must be a US Citizen

Preferred:

 * Prior experience supporting clinical end users through rounding and training
 * Experience with clinical workflow analysis and design
 * Proficient with Microsoft Office Suite

## Description

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker's mission to make healthcare better.
Primary work location:
What you will do:

 * Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
 * Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
 * Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
 * Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training

 * Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
 * Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer's support organization to resolve technical issues
 * Maintain clear documentation on status and resolution of issues using Vocera's chosen case management software
 * Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines