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# Senior Production Support Engineer

- **Company:** CYNET SYSTEMS INC.
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Salary:** $106,080.0 - $116,480.0
- **Contract:** Contract
- **Skills:** Java (Programming Language), Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, JIRA, Bash Shell, Cloud Computing, Computer Programming, Databases, Continuous Integration, DevOps, Middleware, Monitoring of Systems, Identity and Access Management, Python (Programming Language), PostgreSQL, Log Analysis, Apache Maven, MongoDB, MySQL, Octopus Deploy, Oracle Databases, Oracle (Applications), Redis, Reliability Engineering, Ansible, Datadog, Scripting, Spring Cloud, Istio, System Availability, Spring-boot, Git, Containerization, Kubernetes, Hashicorp, Apache Kafka, Bitbucket, Cloudwatch, Restful APIs, Terraform, Splunk, Servicenow, Golang, Microservices
- **Published:** October 22, 2026
- **Apply:** https://www.dice.com/job-detail/c8c6ad59-39c0-4949-a621-58c6f32f4776

## About the Role

Our client is seeking a highly motivated Java & Golang Production Support Engineer to provide L2/L3 support for business-critical applications. The candidate will be responsible for monitoring, troubleshooting, incident management, root cause analysis, and ensuring high availability of applications running in cloud and containerized environments. The ideal candidate should have strong experience in Java and/or Golang applications, production support processes, cloud technologies, and DevOps practices.

Mandatory Areas:

 * Java Production support (L2/L3) 6-8 years.

Must Have Skills:

 * Java.
 * Golang.
 * Python.
 * Database (Oracle, MySQL, MongoDB, Redis, PostgreSQL).
 * Monitoring skills - Datadog and Splunk., Programming: Strong experience in Java (Spring Boot, Microservices), good experience in Golang, and REST API development and troubleshooting.

Cloud & Containers: AWS (EC2, ECS/EKS, S3, CloudWatch, IAM).

Monitoring & Logging: Datadog, Splunk.

Database: Oracle, PostgreSQL, MySQL, MongoDB.

DevOps & CI/CD: Git, Bitbucket, Maven, ArgoCD, Tekton, Helm.

Messaging: Kafka.

Scripting: Shell/Bash, Python (preferred).

Production Support Skills:

 * Incident Management.
 * Problem Management.
 * Change Management.
 * Release Support.
 * Root Cause Analysis (RCA).
 * ServiceNow/Jira Ticket Handling.
 * SLA & KPI Monitoring.
 * Major Incident Coordination., * Experience supporting microservices architecture.
 * Experience with AWS cloud-native applications.
 * Knowledge of SRE concepts and observability.
 * Experience working in healthcare, insurance, or enterprise environments.

Soft Skills:

 * Strong analytical and troubleshooting skills.
 * Strong verbal and written communication skills.
 * Ability to work in a fast-paced production environment.
 * Ability to communicate effectively with stakeholders and coordinate with multiple teams.
 * Strong ownership and problem-solving mindset.

Nice to Have:

 * HashiCorp Vault.
 * Istio Service Mesh.
 * Terraform.
 * Ansible.
 * Kubernetes administration.
 * AI/Automation for operational support.

## Description

* Provide L2/L3 production support for Java and Golang-based applications.
 * Monitor application health, performance, and availability.
 * Investigate and resolve production incidents within SLA timelines.
 * Perform root cause analysis (RCA) and implement preventive measures.
 * Troubleshoot application, middleware, database, and infrastructure issues.
 * Analyze logs and metrics using monitoring tools.
 * Support production releases, deployments, and change management activities.
 * Coordinate with Development, QA, Infrastructure, SRE, and Business teams during incidents.
 * Participate in on-call support and major incident management.
 * Automate repetitive support activities using scripting and tools.
 * Ensure compliance with operational and security standards.
 * Ability to drive production defect resolution and cross-team action plans to closure.
 * Production leadership and end-to-end operational ownership.