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# Professional - Desktop Support Technician II

- **Company:** Everforth Apex
- **Location:** Evansville, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, PC Tools, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, TCP/IP, Wide Area Networks, Network Routing, Office365, Firewalls (Computer Science), Computer Equipment, Information Technology, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.dice.com/job-detail/c90b32dd-c7d2-44a4-96d4-2b0b85150b49

## About the Role

Education: Associate's degree in computer science or a closely related technical field is required.

Experience: Two to four years of experience in desktop support, IT helpdesk, or a related technical support capacity.

Technical Skills: In-depth knowledge of computer hardware, software, and networking in Windows-based environments. Familiarity with network troubleshooting services and tools related to firewalls, VPN, TCP/IP, network routing, and switches. Proven experience utilizing issue tracking systems like ServiceNow., * Strong customer service orientation with the ability to interpret and explain technical issues clearly.

 * Demonstrated ability to manage time and priorities effectively within a fast-paced working environment.
 * Prior experience assisting with corporate equipment deployment and technology refresh cycles.

## Description

An established organization is seeking a Desktop Support Technician II to provide essential technical support and assistance for computer systems, associated hardware, and software. The selected professional will troubleshoot technical issues, maintain critical IT equipment, and support end-users to ensure smooth daily operations and minimal downtime. This position plays an active role in running end-of-life refresh initiatives and device update projects., * Serve as the primary point of contact for employees seeking technical assistance via phone, email, or in person.

 * Perform remote troubleshooting utilizing diagnostic techniques and precise inquiry to resolve local area network (LAN) and wide area network (WAN) issues.
 * Install, configure, and upgrade PC software and operating systems, specifically Windows 10 and Microsoft 365 applications.
 * Maintain daily performance of computer systems, assisting with hardware setup and resolving peripheral issues related to printers, scanners, and video conferencing equipment.
 * Record events, technical problems, and their resolutions within helpdesk software such as ServiceNow.
 * Track inventory of IT equipment and spare components to maintain accurate records.
 * Follow up with clients to ensure system functionality, providing necessary guidance and coordinating with advanced IT staff for escalation.