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# Clinician Support Agent's

- **Company:** ProClinical Recruitment
- **Location:** San Francisco, CA, United States (Remote available)
- **Salary:** $37,440 - $43,680
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Outlook, Hospital Information Systems, Microsoft Office
- **Published:** October 22, 2026
- **Apply:** https://www.proclinical.com/Apply?jid=24391

## About the Role

* Proficiency in medical terminology and prior experience in a healthcare environment, preferably with EKG interpretation.
 * Technical skills in case management systems, CRM tools, and Microsoft Office applications (Outlook, Teams, Word).
 * Strong verbal and written communication skills.
 * Ability to adapt to a fast-paced, growth-oriented environment.
 * Customer-focused mindset with professionalism in challenging situations.
 * Independent thinking, sound judgment, and solution-oriented approach.
 * Motivated, engaged, and committed to delivering high-quality outcomes.
 * Positive attitude and ability to work collaboratively as part of a team.

## Description

This role focuses on ensuring effective communication of ECG abnormalities, managing clinical case information, and maintaining compliance with healthcare standards., * Serve as the primary point of contact between cardiac technicians and external accounts.

 * Communicate ECG abnormalities following physician notification protocols and notify clinical personnel as required.
 * Perform follow-ups to gather additional clinical information, such as pacemaker settings and clinician contact details.
 * Utilize case management systems to respond, act, and update case statuses effectively.
 * Verify and process notification criteria, ensuring completeness of reports.
 * Foster collaboration with internal teams and external customers, including hospitals and clinicians.
 * Meet or exceed performance metrics related to productivity and case quality.
 * Adhere to HIPAA guidelines and Good Clinical Practices.
 * Maintain compliance with job-specific proficiency requirements.
 * Undertake additional duties as assigned.