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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Systems Administrator, Senior - **Company:** Booz Allen Hamilton Inc. - **Location:** Tampa, FL, United States - **Experience:** Expert - **Salary:** $61,900.0 - $141,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, User Authentication, Configuration Management Databases, Configuration Management, Software Code Optimization, System Configuration, Data Integrity, Performance Tuning, Role-Based Access Control, Systems Integration, Cloud Platform System, SOAPAPI, Break Fix, Information Technology, Integration Frameworks, Servicenow - **Published:** October 22, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9258114/servicenow-systems-administrator-senior ## About the Role * 12+ years of experience working in the Information Technology field * Experience designing, configuring, and maintaining ServiceNow ITSM applications Incident, Problem, Change, Request, Service Catalog, Knowledge, and Service Level Management with a strong command of ITIL and ServiceNow best practices and hands-on troubleshooting * Experience building ServiceNow workflows and automation, including Flow Designer, business rules, UI policies and actions, client scripts, notifications, approvals, and assignment rules, to support end-to-end ITSM processes * Experience administering platform security and supporting deployments in secure, air-gapped federal environments including RBAC, secure authentication, user access management, on-prem ServiceNow implementation, and O&M including patching, monitoring, and performance optimization in accordance with DoD best practices * Ability to integrate ITSM processes with the CMDB CI relationships, dependency, impact mapping, and service context while enforcing data integrity across ITSM and CMDB tables * Ability to collaborate with government stakeholders and process owners to define and document ITSM process designs and workflows, participate in Agile ceremonies and change or configuration governance, and mentor junior administrators * TS/SCI Clearance * HS diploma or GED * DoD 8570 IAT Level II Compliant Certification * DoW 8140 Intermediate level compliant Certification under work code 451 Nice If You Have: * 5+ years of Experience with ServiceNow and successful ITSM implementations and process ownership * Experience with Service Portal, Employee Center, Virtual Agent, and Performance Analytics for ITSM * Experience with ServiceNow integration tools and APIs such as Integration Hub, REST, SOAP web services, and MID Server * Experience with ServiceNow on-prem instance implementation, management, and troubleshooting * Knowledge of Linux based operating systems * Knowledge of ITIL processes and ServiceNow best practices * ITIL v4 Foundation Certification * ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist - ITSM Certification ## Description Your combination of people skills and systems administrator knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the DoW? We're looking for a system administrator who specializes in ServiceNow administration to help us operate and maintain customer systems. What You'll Work On: * Implement and support technical solutions to deliver business requirements, with a focus on ServiceNow-based applications and workflows. * Administer the ServiceNow platform, including patching, upgrades, instance management, and MID server monitoring and maintenance. * Configure and maintain core ServiceNow modules, including Incident, Problem, Change, Knowledge, Request, Configuration Management (CMDB), Service Catalog, Service Portal, and project or portfolio management capabilities. * Plan, design, build, test, and deploy configuration changes such as forms, workflows, notifications, UI actions, and integrations. * Develop and maintain scripts, workflows, and automation using ServiceNow scripting and orchestration tools. * Build and evolve reports, dashboards, and performance metrics to support operational visibility and decision-making. * Configure RBAC, secure authentication, and user access for ITSM applications in accordance with DoD security best practices. * Support ITSM deployments within secure and air-gapped federal environments, including on-prem ServiceNow instances, and provide Operations & Maintenance (O&M) support patching, monitoring, performance analysis, and platform optimization. * Troubleshoot and resolve ITSM platform and process issues, providing timely support to end users and process owners. * Collaborate and partner with government stakeholders and process owners to gather requirements, document process designs and workflows, and drive Continual Service Improvement (CSI). * Participate in Agile ceremonies, technical reviews, and testing. * Provide training and mentorship to junior administrators and end users on ITSM functionality and best practices, and stay current with ServiceNow updates, features, and industry trends. * Identify and evaluate opportunities to improve services, automate processes, and enhance user experience You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning. We focus on growing as a team, so we'll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges.