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# Broker Support Technician

- **Company:** JENCAP INC.
- **Location:** Denver, CO, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Microsoft Office, Workflow Management Systems
- **Published:** October 22, 2026
- **Apply:** https://www.juju.com/job/16_6ddcd8c2

## About the Role

* 1-3 years of experience in insurance servicing, customer service, or agency support (casualty or commercial lines experience preferred).
 * Excellent interpersonal and communication skills, both verbal and written.
 * Ability to efficiently navigate internal policy management systems.
 * Proficiency with Microsoft Office applications, including Outlook and Excel.
 * High attention to detail and commitment to data accuracy.
 * Effective written and verbal communication skills.
 * Ability to work independently and collaboratively in a hybrid environment.
 * Ability to perform efficiently in a deadline-driven, high-volume setting.

## Description

The Broker Support Technician provides administrative and production support to our brokers within the Casualty Vertical at Jencap. This role is responsible for supporting the end-to-end new business and renewal submission process, ensuring accuracy, timeliness, and compliance with internal procedures and carrier requirements. The position operates in a fast-paced, high-volume environment and plays a key role in supporting revenue generation and operational efficiency.

The Broker Support Technician will work a remote schedule, with potential for hybrid work in the future in the Denver, CO area.

Responsibilities

 * Support broker with the intake, review, and preparation of new business and renewal Casualty submissions.
 * Coordinate with retail agents to obtain required documentation, loss information, and supplemental materials.
 * Support retail agents in gathering information and documents through task reminders, workflow management tools, and Outlook.
 * Track submission status, follow up with carriers and agents, and maintain organized workflow queues.
 * Assist with quote preparation, binding documentation, initial policy file setup, and post-issuance policy processing.
 * Process all endorsements accurately and within established service standards.
 * Process cancellation and reinstatement notices.
 * Process pre-audit correspondence, closed event audits, and premium-bearing audits.
 * Ensure electronic files are properly documented and maintained in accordance with record-keeping requirements.
 * Respond to internal and external inquiries in a timely and professional manner.
 * Adhere to company policies, procedures, and regulatory requirements.
 * Participate in process improvement efforts and cross-training as assigned.