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# Help Desk Analyst I

- **Company:** Robert Half
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Access Network, Desktop Computing, IT Management, Microsoft Servers, Network Connections, Peripherals, Computer Equipment
- **Published:** October 22, 2026
- **Apply:** https://dejobs.org/x/x/8981DE5E2F8F45AC82E2A9BC5A745E7F/job/

## About the Role

* Provide occasional support outside standard business hours, including evenings or weekends, when business needs require coverage. Requirements * Associate degree or higher, or at least four years of closely related technical support experience.

 * Minimum of two years of experience in a help desk or desktop support role.

 * Practical knowledge of PC hardware, desktop workstations, printers, and end-user support in a Microsoft environment.

 * Strong troubleshooting ability with a methodical approach to analyzing and resolving technical issues.

 * Proven ability to manage multiple requests at once while maintaining quality and responsiveness.

 * Comfortable working collaboratively with team members and delivering attentive customer service to users at all organizational levels.

 * Ability to assess priorities effectively and respond based on operational urgency and technical impact.

 * Demonstrated dependability, accountability, and a strong commitment to getting the job done well. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Houston, Texas. This Long-term Contract position focuses on resolving day-to-day issues involving desktop systems, software, printers, telecommunications, and network connectivity within a Microsoft-based environment. The role also supports routine infrastructure administration and partners with IT leadership to keep workplace technology operating efficiently.

Responsibilities:

 * Deliver timely support for employees experiencing issues with PCs, desktop workstations, printers, software, phone systems, and network access.

 * Set up, configure, and maintain computers, peripherals, and approved applications in alignment with company technology standards.

 * Diagnose reported technical problems independently and collaborate with the IT Manager when escalation or additional coordination is needed.

 * Provide onboarding support by guiding new team members on the proper use of hardware, software, and common workplace tools.

 * Maintain accurate tracking of technology assets, including hardware inventory, software records, and related support documentation.

 * Assist with video conferencing preparation, meeting setup, and troubleshooting for end users before and during scheduled sessions.

 * Contribute to departmental initiatives and complete additional technology-related projects as assigned.