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# Front Office Application Support Analyst

- **Company:** ICONMA LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, CA Workload Automation Ae, System Configuration, Database Queries, Job Scheduling, Python (Programming Language), Reference Data, OpenLink Endur, Murex
- **Published:** October 22, 2026
- **Apply:** https://www.careerjet.com/job/us5d9c44993ff570ada8c4cdafd4ae9a1e/eaa

## About the Role

* What does the LOB do: The LOB provides derivative application support - The team supports users across New York, Toronto, London, and APAC using a global support model.
 * How many years of experience: 3+ years
 * Hands-on experience configuring and supporting ITRS Geneos and automation skills (ex. Python) - 3+ years
 * Strong SQL skills, including writing queries to investigate and troubleshoot data issues - 3+ years
 * Production or application support experience within finance or capital markets - 3+ years
 * Experience with AutoSys or another enterprise job scheduler - 3+ years
 * Understanding of the trade lifecycle and straight-through processing (STP) - 3+ years
 * Front-office trading support experience.
 * Knowledge of derivatives across commodities, equity, or rates.
 * Experience with Murex, OpenLink Endur, or a comparable trading and risk management platform.
 * Strong written and verbal communication skills.

## Description

* The Front Office Application Support Analyst will join the Global Derivatives Support team and provide front-office application support to derivatives traders across the Commodities, Equity, and Rates desks.
 * The role operates within a global follow-the-sun support model.
 * Provide L2/L3 production support to desk traders, resolving incidents within agreed service-level targets.
 * Configure monitoring and track Start of Day, intraday, and End of Day processes.
 * Investigate and resolve batch job failures and downstream data-feed issues.
 * Analyze straight-through processing (STP) breaks, market data issues, and reference data discrepancies.
 * Raise and manage Jira tickets, partnering with Development and Business Analysis teams to drive fixes through resolution.
 * Support application releases and maintain accurate Confluence documentation.