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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP - IS-U Device and Work Management - Senior - Consulting - Location OPEN - **Company:** Ernst & Young LLP - **Location:** Cincinnati, OH, United States - **Experience:** Expert - **Salary:** $122,900.0 - $204,900.0 - **Contract:** Permanent contract - **Skills:** Interactive Voice Response, Unit Testing, Customer Data Management, Data Validation, Data Conversion, Data Mapping, SAP ERP, Regression Testing, Cloud Services, FI-CA, SAP (Applications), SAP CRM, SAP IS-U, SAP Sales and Distribution, SAP S/4HANA - **Published:** October 22, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3464825232&tx=DT11202UHT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role To thrive in this role, you will need a combination of SAP IS-U Customer Service knowledge, utility industry experience, and strong client-service skills. Your ability to analyze complex customer-lifecycle requirements, collaborate across functional and technical teams, and communicate clearly will be important to delivering successful outcomes. * Strong functional knowledge of SAP IS-U Customer Service and the broader utility meter-to-cash process. * Hands-on knowledge of SAP IS-U business partner, contract account, utility contract, premise, service connection, and customer-service concepts. * Experience with utility customer-lifecycle processes, including customer and account maintenance, move-in and move-out, transfers, start and stop service, service requests, notifications, and customer contacts. * Understanding of customer-service dependencies involving Billing, FI-CA, Device Management, Work Management, field service, digital channels, and contact-center platforms. * Ability to translate business, regulatory, operational, and customer-experience requirements into practical SAP IS-U functional designs. * Strong analytical and problem-solving skills, including the ability to investigate customer-impacting exceptions and identify root causes. * Ability to collaborate effectively with business, functional, technical, data, and integration teams. * Strong written and verbal communication skills, with the ability to explain functional requirements and solution decisions to business and technology stakeholders. * Ability to manage assigned deliverables, dependencies, risks, and priorities in a client-service environment. To qualify for the role, you must have * A bachelor's degree. * Typically, no less than 3 to 4 years of SAP IS-U or SAP Utilities experience, including at least three years of hands-on experience in SAP IS-U Customer Service. * Hands-on experience delivering functional requirements, configuration or solution design, testing, and production support in a utility environment. * Experience with SAP IS-U customer, business partner, contract account, utility contract, premise, service connection, and customer-service processes. * Experience supporting utility customer-lifecycle processes, including account maintenance, service requests, move-in and move-out, transfers, and start and stop service. * An understanding of meter-to-cash processes and the dependencies among Customer Service, Billing, FI-CA, Device Management, Work Management, field service, and connected systems. * Experience preparing functional specifications, configuration documentation, test scenarios, process flows, data mappings, and other project documentation. * Experience executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, cutover, and production stabilization. * Experience supporting customer and contract data conversion activities, including data mapping, validation, reconciliation, or cutover readiness. * Experience working with business users, technical teams, integration teams, and project stakeholders to resolve functional and cross-workstream issues. * Strong analytical, communication, problem-solving, and stakeholder-management skills. * A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%. Ideally, you'll also have * Prior consulting experience. * Experience with SAP S/4HANA Utilities. * Experience with SAP CRM, SAP Sales and Service Cloud, formerly SAP C4C, or a modern contact-center platform. * Experience with regulated or deregulated utility customer-service processes. * Experience designing or supporting customer self-service web, mobile, interactive voice response, correspondence, or omnichannel solutions. * Experience integrating SAP IS-U Customer Service with digital channels, contact-center platforms, field-service applications, or external customer-experience solutions. * Experience supporting high-volume utility customer-service operations or large-scale meter-to-cash transformations. * Knowledge of utility regulatory requirements, market operations, and customer-communication requirements. * Experience supporting customer and contract data conversion, cutover, operational readiness, reconciliation, or post-go-live production support. What we look for We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients. ## Description As an SAP IS-U Customer Service Senior Consultant, you will support the design, configuration, testing, and implementation of customer-facing SAP IS-U solutions. You will work closely with business stakeholders and technical teams to translate utility service-operation requirements into effective functional solutions that support customer, account, contract, premise, service-request, and customer-contact processes across the meter-to-cash lifecycle., In this role, you will work with clients and internal teams to deliver SAP IS-U Customer Service solutions. You will apply your functional knowledge, analytical skills, and utility industry experience to address complex customer-service requirements and support successful project delivery. This position may require regular travel to meet client needs. Key responsibilities include: * Gathering and analyzing requirements for customer and account maintenance, service requests, move-in and move-out, transfers, start and stop service, and related customer processes. * Supporting the functional design and configuration of SAP IS-U Customer Service solutions, including business partner, contract account, utility contract, premise, service connection, and related customer master data. * Designing and supporting service-request, notification, correspondence, and customer-contact processes in alignment with the deployed SAP IS-U and contact-center solutions. * Translating service-operation requirements into reliable customer, account, contract, premise, and service-request workflows. * Coordinating end-to-end process impacts and dependencies across Billing, FI-CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact-center systems. * Analyzing customer-impacting exceptions involving service activation, account changes, billing readiness, payment status, field-work requests, customer data, contract data, or system integrations. * Designing and documenting business requirements and end-to-end process flows for customer self-service web, mobile, and interactive voice response solutions integrated with SAP IS-U Customer Service and meter-to-cash processes. * Preparing functional designs, configuration documentation, test scenarios, process flows, data mappings, and other project deliverables. * Executing unit and integration testing and supporting user acceptance testing, regression testing, defect resolution, and production issue analysis. * Supporting customer, account, contract, premise, and service-point data conversion activities, including data mapping, validation, reconciliation, and cutover readiness. * Supporting cutover, data validation, production incidents, operational procedures, and post-go-live stabilization for customer and contract processes. * Collaborating with client stakeholders, business users, technical teams, integration teams, and project leadership to communicate issues, clarify requirements, and support timely solution decisions. * Providing knowledge transfer, user procedures, and functional guidance to client teams and junior project team members while clearly documenting customer and data impacts.