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# Computer Support Specialist

- **Company:** Flad Architects
- **Location:** Madison, WI, United States
- **Contract:** Permanent contract
- **Skills:** AutoCAD, Software Applications, Autodesk Revit, System Configuration, Desktop Publishing, Microsoft Office, Office Suite, Windows PowerShell, TCP/IP, Batch Scripting, CompTIA Strata - PC Hardware Technology Engineer
- **Published:** October 22, 2026
- **Apply:** https://external-fladarchitects.icims.com/jobs/2087/computer-support-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-336233922

## About the Role

* Minimum of one year of relevant help desk or IT service desk and end-user support experience required. Two or more years preferred.
 * Minimum of one year of experience with Microsoft Windows 11 operating system, Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required.
 * Minimum of one year performing application support required.
 * Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.
 * Minimum one year experience with Intel-based desktop and laptop hardware required.
 * Familiarity with Windows desktop imaging and management systems, PowerShell and batch scripting preferred.
 * Practical experience with recent Apple hardware and software preferred.
 * Minimum one year of experience with installing, configuring, and troubleshooting devices on a TCP/IP based network required.
 * Availability to work on-site during Flad's business hours of 8:00 am to 5:00 pm is required.

Education:

 * Minimum two-year technology degree required.

## Description

* Answer, respond, resolve, and log Service Desk calls and tickets.
 * Attempt to resolve issues on a first-level basis, providing basic or intermediate technical support on troubleshooting problems and standard software applications.
 * Escalate Service Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution.
 * Install end-user software applications, system upgrades, and migrations. Set up and take down workstations as needed.
 * Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment.
 * Conduct IT orientation for new employees and provide user training on supported systems as requested.
 * Perform scheduled rotation of routine technical support duties including Help Desk, after-hours pager, etc.