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# IT Support Technician

- **Company:** Inc. (ats)
- **Location:** Centennial, CO, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Agile Methodology, Applicant Tracking Systems, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Cloud Services, Microsoft SharePoint, Network Routers, Enterprise Software Applications, Computer Equipment, Information Technology, Network Server
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=91e8dc1ba935d994

## About the Role

* Strong troubleshooting and problem-solving skills

 * Excellent verbal and written communication
 * Positive, proactive, and collaborative mindset
 * Ownership and pride in work quality
 * Adaptable, agile, and detail-oriented
 * Commitment to learning and process improvement

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This position involves working in an office environment with extensive use of keyboard, monitor, mouse, and other IT peripheral equipment. Occasional moving heavy computer equipment (up to 50-lbs) may be required., * Associate degree or higher in Information Technology or a related field (or equivalent combination of education, experience, and/or certifications)

 * 4-5 years of professional experience in IT support or a related technical role
 * Proven troubleshooting and diagnostic skills
 * Proficiency with Microsoft Windows operating systems
 * Strong understanding of TCP/IP networking fundamentals
 * Experience with Microsoft Office products (Outlook, Word, Excel, etc.)
 * Demonstrated experience in a help desk or technical support role
 * Experience managing Windows Active Directory infrastructure
 * Working knowledge of computer systems, mobile devices, and related IT products

## Description

As an IT Support Technician, you will provide essential technical support across a variety of IT functions, including end-user assistance, troubleshooting, system maintenance, and the implementation of departmental initiatives to enhance efficiency and scalability., * Provide IT technical support to employees and customers

 * Utilize a ticketing system for support
 * Keep up-to-date documentation of hardware and software assets
 * Specify, order, and configure IT equipment such as PC's, servers, switches, and routers
 * Develop and deploy standardized computer images and software packages
 * Maintain Active Directory objects and Global Policy Objects (GPO)
 * Support Microsoft 365 cloud services (Exchange, Onedrive, Sharepoint, Teams)
 * Identify, propose, and implement efficiency gaining projects/initiatives