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# Helpdesk Analyst 8-11

- **Company:** FOCUSED HR SOLUTIONS LLC
- **Location:** Columbia, SC, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Business Software, Microsoft Office
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/3fa4412d-cde3-4ebb-8c9b-8006f4fb34c9/helpdesk-analyst-

## About the Role

* GREAT CUSTOMER SERVICE
 * TECHNICAL TROUBLESHOOTING
 * HANDS-ON DESKTOP SUPPORT
 * EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

 * A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
 * EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
 * Customer service skills Yes 1 Expert Currently Using 6 + Years

Additional Skills:

 * A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
 * EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

## Description

* Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
 * Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
 * Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
 * Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
 * Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
 * Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
 * Maintains, recommends and documents IT procedures, processes and controls., * Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
 * Provide technical support to ongoing projects assisting with IT needs
 * Use critical thinking to help develop IT solutions or troubleshoot problems
 * Offer great deskside and remote support to the STO workforce
 * Assist with documentation and reporting as necessary