> Markdown version of [/jobs/ext/3868795-senior-voip-contact-center-engineer-avaya](https://www.wearedevelopers.com/jobs/ext/3868795-senior-voip-contact-center-engineer-avaya). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior VoIP / Contact Center Engineer (Avaya)

- **Company:** Everforth Apex
- **Location:** Jersey City, NJ, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** VoIP, Collaborative Software, Computer Telephony Integration, Trunking, H.323 Protocol, Microsoft Visio, Network Protocols, Microsoft PowerPoint, Session Manager SubSystems, Systems Integration, Information Technology, Media Servers
- **Published:** October 22, 2026
- **Apply:** https://www.dice.com/job-detail/f23ca078-ec94-48ee-9543-514904673d90

## About the Role

Education: A Bachelor's degree in Telecommunications, Computer Science, or a related field, or equivalent experience is required.

Experience: A minimum of 8 years of experience in Contact Center / VoIP engineering is required, including at least 7 years of hands-on experience implementing and supporting enterprise voice solutions.

Technical Skills:

 * Avaya Voice / Contact Center Platforms (Communication Manager, Session Manager, System Manager, AES, CMS, Media Servers).
 * Call Center Engineering, including ACD/PBX programming, IVR, vectors, and call flows.
 * VoIP & Networking protocols such as SIP, RTP/RTCP, and H.323.
 * Experience with QoS configuration, LAN/WAN fundamentals, SBCs, SIP trunking, and CTI integrations.
 * Proficiency with Visio, PowerPoint, and engineering documentation tools.

Professional Competencies:

 * Strong program delivery mindset with experience in timeline creation and dependency management.
 * Ability to communicate effectively with senior leadership and technical teams.
 * Proven ability to operate in high-pressure, time-sensitive environments.
 * Strong analytical, troubleshooting, and problem-solving skills.
 * Experience working across globally distributed teams., * Experience with certificate lifecycle management using platforms like Venafi.
 * Experience with license management across the Avaya Aura stack.
 * Exposure to Intrado E911 solutions.
 * Familiarity with NICE call recording platforms.
 * Knowledge of TCP/IP deep-dive troubleshooting.

## Description

We are seeking a senior-level engineer with deep expertise in Avaya Contact Center and Voice platforms to support our Real-Time Collaboration (RTC) Contact Center Engineering organization. This role is responsible for the engineering, implementation, and program delivery support for large-scale, high-availability Contact Center platforms. The candidate will operate at the intersection of engineering execution, program delivery, and senior leadership communication, supporting complex, fast-moving initiatives., * Lead the implementation and configuration of Avaya Contact Center solutions based on approved engineering designs.

 * Partner with program delivery teams to develop timelines, milestones, and engineering execution plans.
 * Support business-driven initiatives and ensure alignment with enterprise architecture standards.
 * Provide clear, structured status updates and risk articulation to senior leadership.
 * Develop and maintain engineering documentation, including build guides, configuration standards, and infrastructure requests.
 * Provide L3/L4 engineering support for complex, integrated voice environments.
 * Create and maintain installation, configuration, and operational procedures for core Avaya platforms.
 * Participate in cross-functional design and troubleshooting efforts across voice, network, and application teams.