> Markdown version of [/jobs/ext/3868844-director-of-it](https://www.wearedevelopers.com/jobs/ext/3868844-director-of-it). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director of IT - **Company:** WEST Inc - **Location:** Brownstown Township, MI, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** PHP (Programming Language), Microsoft Azure, Backup Devices, Business Software, Computer Programming, Disaster Recovery, Network Topologies, Hyper-V, Python (Programming Language), Microsoft Software, Windows PowerShell, Google Cloud, Warehouse Management Systems, Information Technology, Patch Management, Gsuite, Workday - **Published:** October 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7729601e7a337db6 ## About the Role * Bachelor's degree in Information Technology, Computer Science or related field * 8+ years' experience in Information Technology Management; including infrastructure, networking, systems administration and end-user support * Experience leading a team across multiple locations * Familiarity with Google Cloud Compute management and Google Workspace administration * Experience with ERP and WMS systems * Proficiency with Microsoft Azure, Hyper-V, Microsoft domain management and Network Topology * Scripting and programming experience in PowerShell, PHP, and Python * Equivalent education, training, or relevant experience may be considered. Work Environment, Physical Demands & Performance Standards * Works primarily in an office environment with occasional exposure to a warehouse environment with varying levels of sound and temperatures * Predominately sedentary * Requires standing, walking, sitting, bending, and reaching (including above shoulder level), throughout the workday; ability to lift up to 50 lbs. * Operates in a fast-paced, deadline-driven environment requiring strong organization, efficiency, and the ability to manage multiple priorities. * Exercises sound judgment within established authority levels, evaluates risk before making decisions, and keeps appropriate stakeholders informed. * Completes work accurately and timely, proactively addresses issues, communicates professionally with internal and external partners, and adheres to all company policies, procedures, and safety standards. ## Description The Director of Information Technology is responsible for the strategy, leadership and day-to-day operation of the Company's technology environment across multiple locations. This role ensures the reliability, security, scalability and performance of all information technology systems, infrastructure, and end-user technology supporting warehouse operations, sales, customer service and administrative functions. This is a hands-on leadership role that will balance achievement of core objectives with end-user support. The Information Technology team provides support during regular business hours and on an afterhours on-call basis, as needed., * Develop and implement Information Technology (IT) strategies, policies, and procedures to ensure the secure and effective operation of the Company's IT systems. Manage back-up, security and user help systems * Oversee the design, implementation, maintenance, and performance of IT infrastructure across all locations * Ensure preventative maintenance tasks and infrastructure updates are completed with the least impact to daily operations * Communicate IT priorities, risks, project status, and performance metrics to Ownership * Coordinate technology upgrades, deployments, and troubleshooting across all locations * Manage the on-site help desk, ensuring timely and effective support for employees * Lead, coach and develop direct reports, including establishing clear priorities, performance expectations and accountability * Provide hands-on support for critical technical issues and operational disruptions * Ensure ticket management, issue escalation, documentation, and service-level expectations are met * Oversee cybersecurity policies, endpoint protection, patch management, access controls and security awareness * Maintain backup, disaster recovery, and business continuity plans to protect critical systems and data * Oversee the technical support and availability of core business applications, including warehouse management systems and ERP systems, as applicable * Develop and execute an IT roadmap aligned with company goals and operational needs * Lead the technology projects from planning and budgeting through implementation, adoption and ongoing support * Collaborate with various departments to support software scoping, integration and troubleshooting * Work with vendors to resolve complex system technology issues * Other duties, as assigned