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# Exchange & SaaS Support Engineer

- **Company:** Everforth Apex
- **Location:** Indian Land, SC, United States (Remote available)
- **Experience:** Starter
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Software as a Service, Identity and Access Management, Microsoft Software, Windows PowerShell, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.dice.com/job-detail/5b7df390-b4f3-45da-a865-a7892a717f27

## About the Role

* 2+ years of experience providing end-user support for Microsoft applications, specifically Outlook and MS Teams.
 * 2+ years of experience in basic Box administration and end-user troubleshooting.
 * 1-2 years of experience working with ServiceNow.
 * 1-2 years of experience administering and supporting OneDrive.

Technical Skills:

 * 1+ years of experience creating and modifying PowerShell scripts to automate recurring tasks.

Preferred Qualifications

 * Relevant, current technical certifications are encouraged.
 * Strong customer service presence.
 * Ability to troubleshoot potentially complex issues that involve working with other teams.
 * Desire to learn new technologies in the cloud space.
 * Hands-on experience working in complex infrastructure environments in a highly regulated industry., We are looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together.

## Description

The Exchange and SaaS Support Engineer's role is to participate in the overall management and end-user support of Messaging and SaaS offerings. This position will provide support to our end-user population for Exchange Online, Outlook, Teams, and OneDrive, including license administration. Experience with other Microsoft 365 components is a plus., * Provide Tier-2 end-user support for Messaging and SaaS based end-user tools, including Exchange Online, Outlook, MS OneDrive, Microsoft Teams policy application, and Box.

 * Manage message archiving, retrieval, and deletion.
 * Perform mailbox maintenance and access management.
 * Develop and maintain process and environment documentation.
 * Automate ServiceNow tickets.
 * Participate in on-call rotations.