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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Operations Engineer - **Company:** Astreya Partners - **Location:** San Francisco, CA, United States - **Salary:** $98,040 - $154,800 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Bash Shell, Configuration Management, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), File System Permissions, Virtual Private Networks (VPN), Python (Programming Language), Virtual Desktops, Network Connections, Routing, Windows PowerShell, Server Administration, Software Deployment, TCP/IP, Wi-Fi Technology, Git, Microsoft InTune, Infrastructure Automation Frameworks, Bug Reporting, Information Technology, Casper Suite, Network Server, Event Viewer, Engineering Base, Teamcenter (Software) - **Published:** October 22, 2026 - **Apply:** https://www.dice.com/job-detail/d430d365-fc72-4ab9-9195-9946deb93fd5 ## About the Role * Experience administering Linux endpoints and servers at scale, including troubleshooting systemd services, logs, packages, file permissions, and SSH. * Hands-on Windows endpoint and server administration, including troubleshooting services, Event Viewer errors, software installations, drivers, and RDP. * Working knowledge of TCP/IP, DNS, DHCP, routing, and VPNs, with the ability to diagnose connectivity issues from the endpoint through the network. * Experience diagnosing endpoint enrollment, compliance, configuration, and application deployment failures using management tools and device-side logs. * Ability to diagnose application launch, connectivity, license-checkout, and sign-in failures, and to trace group membership, provisioning, and SSO issues with application and identity owners. * Demonstrated ability to work independently: prioritize by impact, investigate unfamiliar issues, identify recurring gaps, and keep users and engineering owners informed through resolution. * Experience applying scoped fixes to existing systems, testing affected workflows, documenting results, and reverting unsuccessful changes. * Strong written communication, including clear case notes, actionable engineering and vendor escalations, and reusable troubleshooting documentation. * Familiarity with Git, infrastructure as code, and configuration management sufficient to follow existing review and rollout processes. Preferred Qualifications * Ability to contribute small fixes to existing scripts or tools using Bash, Python, or PowerShell. * Experience with Jamf, Intune, Chef, or Entra ID. * Experience supporting robotics labs, shared devices, macOS, or virtual desktop environments. * Experience troubleshooting engineering applications such as Teamcenter/NX, including client setup, connectivity, and licensing. ## Description Astreya is seeking an IT Systems Operations Engineer to provide business-hours support for existing Linux and Windows systems and engineering applications for one of the leading AI organizations. In this role, you will take ownership of support cases, troubleshoot emerging issues, deliver practical fixes, and partner with engineering teams to close workflow gaps and prevent repeat problems. The ideal candidate is a self-directed problem solver who prioritizes by impact, communicates clearly, and leaves systems and documentation better than they found them., * Case Ownership: Triage assigned requests and agreed support channels during business hours; maintain accurate case records capturing impact, diagnostics, priority, status, next action, and owner. * Operational Repairs: Troubleshoot, repair, and configure existing endpoints, servers, applications, connectivity, and access within delegated permissions; document change notes, test results, and recovery steps, and verify the affected user workflow before closing a repair. * Engineering and Vendor Escalations: Escalate issues with clear impact statements, reproduction steps, logs, attempted fixes, and specific help needed; secure a receiving owner and next action, and follow through to resolution or an explicitly accepted handoff. * Recurring Issue Reduction: Identify repeat failures and workflow gaps; deliver tested configuration and documentation fixes and small script or tool changes where qualified; route larger changes as scoped engineering work items with supporting evidence and acceptance criteria. * Documentation and Reporting: Maintain reusable troubleshooting guides and deliver a weekly summary covering resolved cases, open blockers, recurring issues, and improvement status., * Troubleshoot and configure existing Linux/Windows workstations, servers, and shared or specialized devices, including services, permissions, and connectivity. Device Management * Resolve device enrollment, compliance, software installation, and update failures; restore broken self-service software delivery. Application Support * Diagnose application launch, connectivity, and licensing failures; work with engineers or vendors on fixes and verify the user's workflow. Network Connectivity * Investigate Wi-Fi, DNS, DHCP, routing, and VPN issues; apply approved fixes or escalate with diagnostic evidence. Identity and Access * Troubleshoot sign-in, permissions, group membership, and provisioning; restore approved access and repair broken request workflows with owners. Workflow Improvements * Identify recurring issues, contribute small configuration or tooling fixes where qualified, and improve support procedures with engineering partners. Why Astreya? * Work with some of the world's most innovative technology companies * Build hands-on experience across Linux, Windows, networking, identity, and engineering applications * Collaborate with experienced engineering and service delivery teams * Make a measurable impact by reducing repeat issues and improving how support works Astreya is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.