> Markdown version of [/jobs/ext/3869009-senior-it-support-specialist-desktop-field-support](https://www.wearedevelopers.com/jobs/ext/3869009-senior-it-support-specialist-desktop-field-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Specialist - Desktop & Field Support - **Company:** GN Resources Inc. - **Location:** Nash County, NC, United States - **Experience:** Expert - **Salary:** $108,160.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Computer Networks, Computer-Generated Imagery, System Configuration, Data Centers, Data Migration, Desktop Computing, File Server, Desktop Environments, Identity and Access Management, Information Security Management, Network Troubleshooting, Network Service, Network Protocols, Citrix Systems, Software Engineering, Connectivity Problems, Office365, Software Troubleshooting, Peripherals, Computer Equipment, Os Ticket, Information Technology, Laptops, User Administration, Servicenow - **Published:** October 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=251f23c52d626e75 ## About the Role The ideal candidate will have 7+ years of hands-on experience in desktop support, hardware and software troubleshooting, computer imaging, ServiceNow, network troubleshooting, printer installation, user profile migration, and technical documentation. This position requires strong technical troubleshooting skills, excellent customer service, and the ability to independently resolve complex IT incidents while supporting business operations., * 7+ years of hands-on experience troubleshooting and supporting computer hardware, software, peripherals, networking protocols, and communication technologies. * 7+ years of experience installing, configuring, and imaging computers, including operating system and software installation. * 7+ years of experience installing, configuring, and troubleshooting local and network printers and other peripherals. * 7+ years of experience performing user data migration and user profile migration during computer replacements or upgrades. * 7+ years of experience creating and maintaining technical documentation, troubleshooting procedures, and desktop/field support processes. * 7+ years of hands-on experience using ServiceNow for incident management, service request tracking, and ticket resolution. * Strong troubleshooting skills across Windows-based desktop environments. * Strong understanding of hardware, software, networking, and IT infrastructure support. * Ability to independently diagnose and resolve complex technical issues. * Excellent customer service, problem-solving, and communication skills. * Ability to prioritize multiple incidents and manage deadlines effectively. * Ability to work collaboratively with technical teams and business users. Preferred Qualifications * Experience with Active Directory user account administration. * Experience supporting Microsoft Windows operating systems and Microsoft 365 applications. * Experience with Citrix environments and enterprise email systems. * Familiarity with file server access, data restoration, and network troubleshooting. * Experience participating in desktop refresh projects and large-scale hardware deployments. * Experience mentoring junior desktop support technicians. * Experience coordinating technical support projects. * Knowledge of IT service management processes, IT security standards, and service-level agreements (SLAs). ## Description We are seeking an experienced Senior IT Support Specialist / Desktop Support Specialist for a high-priority IT support engagement in Rocky Mount, NC., * Provide advanced technical support for desktops, laptops, software, hardware, peripherals, and network connectivity issues. * Troubleshoot and resolve complex IT incidents and service requests. * Install, configure, image, and deploy desktops and laptops. * Install and configure operating systems, business applications, and software updates. * Install, troubleshoot, and configure local and network printers and other peripherals. * Perform computer replacement activities, including user data and profile migration. * Diagnose and resolve hardware, software, and network communication problems. * Support computer hardware upgrades, replacements, and equipment deployments. ServiceNow & Incident Management * Use ServiceNow to manage, prioritize, document, track, and resolve IT incidents and service requests. * Evaluate support tickets based on urgency, business impact, and priority. * Maintain accurate ticket documentation and communicate resolution progress to users. * Escalate complex incidents to appropriate technical teams when necessary. * Ensure timely resolution of technical issues while maintaining customer satisfaction. * Provide technical guidance and mentorship to other support technicians. Network, Systems & Application Support * Collaborate with infrastructure teams to troubleshoot network-related issues. * Assist with user account creation, modifications, and access management. * Support systems and technologies such as Active Directory (AD), email, Citrix, and enterprise user account management. * Coordinate with data center teams regarding file server storage, data restoration, and network resources. * Work with application development teams to identify and troubleshoot application-level issues. * Provide technical findings and documentation to assist infrastructure and application teams in resolving complex problems. Project Coordination & Documentation * Lead or coordinate IT support projects involving hardware deployments, system upgrades, and equipment replacement. * Collaborate with technical teams to ensure successful project execution. * Provide project status updates to management. * Develop, maintain, and update technical support documentation, standard operating procedures, and troubleshooting guides. * Ensure documentation supports operational standards and service-level requirements. * Identify recurring technical issues and recommend solutions to improve IT service delivery. IT Security & Compliance * Follow organizational IT security policies and established technical standards. * Implement security requirements for supported hardware, software, and systems. * Protect business data against unauthorized access, modification, loss, or misuse. * Follow established procedures for account management, system access, and data protection., * ServiceNow Incident Management * Computer Imaging & Deployment * Hardware & Software Troubleshooting * Printer Installation & Configuration * User Data & Profile Migration * Network Troubleshooting * Technical Documentation