> Markdown version of [/jobs/ext/3869103-it-support-technician-managed-services](https://www.wearedevelopers.com/jobs/ext/3869103-it-support-technician-managed-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician - Managed Services

- **Company:** iServ, LLC
- **Location:** Orlando, FL, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Antivirus Softwares, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Intrusion Detection and Prevention, Microsoft Copilot, TCP/IP, Wireless Access Point, Chatbots, Sysadmin, Malware, Firewalls (Computer Science), AI Platforms, Information Technology, Data Analytics, Patch Management, GPT
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/500d2115-c47c-4c19-a7dc-622b93dd9062/it-support-technician-managed-services

## About the Role

* OS Support: 2+ years of experience supporting Windows 10/11 and Microsoft 365 in business environments.
 * Networking: Strong understanding of TCP/IP fundamentals (DNS, DHCP) and basic network optimization.
 * System Admin: Proficiency in Microsoft Exchange administration and Windows system management tools.
 * Security: Familiarity with antivirus, malware protection, and interest in AI-based security technologies.
 * AI Enthusiasm: A process-driven approach to troubleshooting with an interest in ChatGPT, Copilot, or custom AI scripts for IT tasks.
 * Soft Skills: Performance-driven accountability with excellent interpersonal and written communication skills.

B) Education & Experience

 * Experience: Minimum 2+ years in IT infrastructure support (MSP environment preferred).
 * Certifications (One or more preferred): * CompTIA A+, Network+, or Security+
 + Microsoft Certified (Azure Fundamentals or MS-900)
 + AI-related certifications (Google AI Essentials or Microsoft AI-900) are a significant plus.

C) Special Requirements

 * Mobility: Valid Driver's License and a reliable personal vehicle (for occasional onsite visits).
 * Remote Setup: Reliable high-speed internet and a dedicated, professional home office workspace.

D) Physical Demands

 * Ability to sit for extended periods for remote support.
 * Ability to lift 30+ pounds and perform physical tasks (bending/flexing) during equipment transport and installations.

## Description

The IT Support Technician - Tier I is an experienced IT generalist and a dedicated fixer-not a ticket taker. You will provide high-quality technical support with a strong emphasis on first-call resolution. This role is ideal for a problem-solver who is eager to integrate emerging technologies like AI-assisted diagnostics, chatbots, and automation into everyday workflows to drive innovation and client satisfaction.

Schedule & Coverage Expectations

 * 24/7 Operations: iServ supports mission-critical environments around the clock.
 * Primary Shift: This role follows a 2:00 PM - 10:00 PM EST schedule.
 * Weekend Rotation: Participation in an alternating weekend shift rotation is required to ensure service continuity., * Proactive Problem Solving: Deliver exceptional technical support focused on first-call resolution. Incorporate AI tools (e.g., generative AI or automated scripting) to enhance troubleshooting efficiency.
 * Tiered Support & Escalation: Participate in a tiered structure, managing vendor escalations while exploring AI-driven solutions for complex issues.
 * Monitoring & Management: Perform recurring tasks using AI-powered analytics to proactively identify and resolve potential system events before they impact the client.
 * Security-First Mindset: Configure and troubleshoot systems with an eye toward AI-enhanced threat detection, patch management, and predictive security.
 * Communication: Deliver timely, professional updates to clients and internal teams, utilizing AI-assisted communication tools for streamlined reporting.
 * Hybrid Flexibility & "Smart Hands": While primarily working in a remote capacity, you will occasionally work onsite at customer locations to install firewalls, switches, and access points, or act as "Smart Hands" for remote engineers.
 * Innovation Projects: Contribute to special projects, such as piloting new AI features within our support ecosystem.