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# Mainframe Operator Level 1 Incident Manager

- **Company:** EITAcies, Inc.
- **Location:** Brigham City, UT, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Job Control Language (JCL), IBM Mainframe, Mainframes, Paessler Router Traffic Grapher
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/669104c4-81d4-49cc-bba9-3d45b28e92be/mainframe-operator-level-incident-manager

## About the Role

Must have an in-depth knowledge and at least 5 years of experience with:

 * Microsoft Teams, What's Up Gold, Pingdom, PRTG, IBM Mainframe

## Description

* Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
 * Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
 * Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
 * Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language.
 * Perform deliveries as assigned and must be able to lift 50 pounds.
 * Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.