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# IT End-User Specialist II

- **Company:** Boots & Coots, LLC
- **Location:** Clackamas County, OR, United States
- **Experience:** Experienced
- **Salary:** $75,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, Anti-Phishing, TCP/IP, Wi-Fi Technology, User Administration
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/a3dc262e-8e4c-45a2-9f82-d6201f0fde88/it-enduser-specialist-ii

## About the Role

* 3-5 years of progressively responsible end-user IT support experience, including Level II troubleshooting
 * Hands-on experience supporting Windows workstations and common business applications
 * Experience with routine Microsoft 365 user administration (accounts, licenses, mailboxes, groups, access)
 * Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) sufficient to diagnose and escalate issues
 * Understanding of end-user cybersecurity fundamentals (MFA, phishing, patching, least-privilege access)
 * Valid driver's license and reliable transportation for travel between Gradient locations
 * Ability to pass a background check and drug test (including THC)

## Description

* Serve as the primary point of contact for employee technology questions, incidents, and service requests, diagnosing and resolving Level I and Level II issues.
 * Configure and support workstations, phones, and peripherals for new hires, role changes, and offboarding.
 * Administer routine Microsoft 365, LastPass, and third-party application access, including password and MFA resets.
 * Serve as the onsite hands for Gradient's remote Systems Administrator, testing, inspecting, and installing infrastructure equipment under technical direction.
 * Maintain accurate IT documentation, including asset inventories, troubleshooting guides, and onboarding/offboarding checklists.

Gradient is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.