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# Global Software Support Engineer II

- **Company:** Applied Materials
- **Location:** Phoenix, AZ, United States (Remote available)
- **Salary:** $86,500.0 - $119,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems, Software Product Management, Software Engineering, Software Requirements Analysis
- **Published:** October 22, 2026
- **Apply:** https://startup.jobs/global-software-support-engineer-ii-0028-applied-materials-south-10539773

## About the Role

* Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.

Business Expertise

 * Understands key business drivers; uses this understanding to accomplish own work.

Leadership

 * No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

 * Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact

 * Impacts quality of own work and the work of others on the team; works within guidelines and policies.

Interpersonal Skills

 * Explains complex information to others in straightforward situations.

Participate in after action reviews to determine root cause

Be detailed oriented, curious and seek to understand

Document work activities in line with BKM practices

Able to manage many priorities and focus on what is most important

Be a self-starter, and demonstrate ability to self-manage

Excellent communication skills, written & verbal.

Focused on teamwork and quality work

## Description

1. Analyze and collaborate to resolve Applied Materials' equipment software application and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.

 2. Provides customer software support via Software Ticketing system.

 3. Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.

 4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.

 5. Participates in developing customer focused feature documentation for external software features.

 6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.

 7. Assists in training junior level engineers and detailed product operation.