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# Tech Support Manager

- **Company:** Robert Half
- **Location:** Pittsburgh, PA, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Supervisory Control and Data Acquisition (SCADA), Network Connections, Computer Equipment, Information Technology, Laptops, User Administration
- **Published:** October 22, 2026
- **Apply:** https://dejobs.org/x/x/FBA402E0764143FFB9B7D90BA8B0B9A0/job/

## About the Role

* Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand. Requirements * At least 5 years of experience in technical support, field support, or a similar hands-on IT role.

 * Working knowledge of Active Directory administration and user support processes.

 * Experience supporting computer hardware, desktop devices, and peripheral equipment.

 * Proficiency with Microsoft Windows 10 troubleshooting and end-user support.

 * Strong foundational troubleshooting skills across software, hardware, and connectivity issues.

 * Background in deskside support within a fast-paced operational environment.

 * Ability to work onsite in Pittsburgh, Pennsylvania and support both IT and plant-related technology needs. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.

Responsibilities:

 * Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.

 * Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.

 * Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.

 * Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.

 * Administer Active Directory tasks such as user account management, permissions updates, and access support.

 * Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.

 * Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.