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# IT Support Technician

- **Company:** GENUENT LLC
- **Location:** Baltimore, MD, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Information Technology Operations, Linux System Administration, Networking Basics, Information Technology
- **Published:** October 22, 2026
- **Apply:** https://www.careerjet.com/job/us49d4fa5046cd1ec93131e0f3891ad559/eaa

## About the Role

We are seeking a motivated IT Support Technician to provide technical support, troubleshoot IT issues, and maintain reliable IT operations. The ideal candidate has hands-on technical experience, strong problem-solving skills, and a willingness to learn, adapt, and contribute to continuous improvement., * Minimum 2+ years of hands-on IT experience, specifically troubleshooting

 * Experience with laptop imaging, printer support, and basic networking.
 * Proficiency in Windows 11 and Linux environments.
 * Strong communication skills, with the ability to follow SOPs independently and prioritize technical tasks., * CompTIA A+ certification.
 * Strong adaptability, accountability, and willingness to learn new technologies.
 * Ability to share knowledge and suggest practical process improvements.

## Description

* Perform laptop imaging, configuration, and deployment.
 * Troubleshoot printers, hardware, software, and basic network issues.
 * Provide technical support for Windows 11 and Linux environments.
 * Resolve customer issues promptly and escalate complex problems when necessary.
 * Follow IT procedures, maintain quality standards, and identify process improvements.
 * Take ownership of assigned tasks and collaborate with team members.