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# ISP Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Cedar Rapids, IA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $32,240.0
- **Contract:** Temporary to permanent
- **Skills:** Adobe Analytics, Microsoft Windows, CompTIA Network+, CompTIA Security+, Software Deployment, Software Engineering, ServiceNow IT Service Management, Information Technology, Cisco, User Administration
- **Published:** October 22, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ia/cedar-rapids/8bcc97db-c399-439b-baa5-8ca5eadf4b3c

## About the Role

Positivity
Multitasking
Detail Oriented
Professionalism
Problem Solving
Customer Service
Computer Science
Business Metrics
CompTIA Network+
Technical Issues
Operating Systems
Help Desk Support
Quality Assurance
CompTIA Security+
Account Management
Performance Metric
Business Valuation
Microsoft Windows 10
Software Installation
Full Stack Development
Business Transformation
Hardware Troubleshooting
Customer Complaint Resolution
Troubleshooting (Problem Solving)
Cisco Certified Network Associate, AA or some sort of completed education in Computer Science or related IT field

obtained 2 Certifications in A+, Sec+, Net+ or CCNA

*$1.00 differential upon conversion, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting

Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management

Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement

Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions

Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues

Strong problem-solving skills and attention to detail including multi-tasking

Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.

Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned

Top Skills Details

Desktop,Windows 10,Support,Troubleshooting

Additional Skills & Qualifications

Prefer candidates local to either their Cedar Rapids IA, Huntsville AL or Raleigh NC centers if possible. Will consider fully remote candidates as well. Training will start on Monday 11/30.

All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week.