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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Naperville, IL, United States - **Experience:** Expert - **Salary:** $79,040.0 - $93,600.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Collaborative Software, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Anti-Phishing, Remote Service Software, Software Deployment, User Environment Management, Information Technology, User Accounts - **Published:** October 22, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/naperville/fb66510d-66a3-47bd-8336-2cae20aae402 ## About the Role Leadership Mentorship Encryption Coordinating Communication Microsoft 365 User Accounts Problem Solving Desktop Support Customer Service Computer Science Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Endpoint Security Business Valuation Root Cause Analysis Software Deployment Lifecycle Management Remote Access Systems Software Installation Information Technology Full Stack Development Collaborative Software Infrastructure Security Business Transformation Hardware Troubleshooting Standard Operating Procedure Continuous Improvement Process Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Customer Communications Management, 68 years of experience in IT helpdesk, desktop support, or service desk roles in an enterprise environment. Strong experience supporting Windows devices, Microsoft 365, Outlook, Teams, printers, VPN, remote support tools, and user account administration. Hands-on experience with Active Directory, ticketing systems, hardware troubleshooting, software deployment, and endpoint support processes. Proven ability to diagnose and resolve complex technical issues while managing multiple priorities in a fast-paced environment. Excellent verbal and written communication skills with a customer-first mindset is a must. Experience mentoring junior team members and working collaboratively across IT teams. Associates or Bachelors degree in Information Technology, Computer Science, or related field preferred; equivalent practical experience will be considered., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Advanced Helpdesk Support: o Provide high-touch, timely, and professional IT support for C-suite Executives (CEO, CFO, COO, CTO, CAO, CIO) and leadership, including priority troubleshooting, technology assistance, device readiness, and clear communication throughout issue resolution. o Provide technical support for hardware, software, operating systems, and network-related issues. o Troubleshoot and resolve complex incidents involving Microsoft 365, Outlook, Teams, VPN, printers, remote access, and line-of-business applications. o Manage user accounts, permissions, group memberships, and access requests in Active Directory and related systems. o Support onboarding, offboarding, workstation provisioning, software installations, device replacements, and user setup activities. o Own incidents through resolution, ensuring timely follow-up, strong customer communication, and accurate ticket updates. Escalation & Problem Resolution: escalation point for unresolved service desk issues and recurring technical problems. o Perform root cause analysis for common incidents and recommend long-term fixes to improve service stability. o Coordinate with infrastructure, security, networking, and application teams to resolve cross-functional technical issues. o Identify trends in support tickets and recommend improvements to reduce repeat incidents and improve end-user experience. Endpoint & Workplace Technology Support: o Support desktop, laptop, mobile device, and peripheral lifecycle management including deployment, maintenance, upgrades, and retirement. o Assist with endpoint configuration, patching, encryption compliance, and standard software deployment processes. o Maintain and troubleshoot workplace technologies including conference room equipment, collaboration tools, and printing solutions. Service Excellence & Team Collaboration: o Mentor junior helpdesk technicians by sharing technical knowledge, troubleshooting approaches, and customer service best practices. o Contribute to knowledge base articles, standard operating procedures, and user support documentation. o Help enforce service desk processes, ticket quality standards, and SLA-focused support practices. o Participate in IT projects, refresh initiatives, rollouts, and continuous improvement efforts. Security & Compliance Support: o Support security-related tasks such as access reviews, endpoint protection checks, phishing escalation, and policy-aligned troubleshooting. o Escalate suspicious activity and assist with remediation steps in coordination with IT or security teams.