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# Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Waco, TX, United States
- **Experience:** Experienced
- **Salary:** $31,200.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Software Applications, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, System Center Configuration Manager, Virtual Desktops, Airwatch, Remote Service Software, Microsoft SharePoint, CompTIA Strata - PC Hardware Technology Engineer, Enterprise Software Applications, Mobileiron, Office365, Microsoft InTune, Computer Equipment, Deployment Automation, Casper Suite, Laptops, Servicenow, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/waco/490265a0-990c-4d22-8e58-b4a63fdc8945

## About the Role

CompTIA A+
Mobileiron
Communication
Microsoft 365
User Accounts
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Active Directory
Asset Management
Virtual Desktops
Technical Issues
Microsoft Outlook
Technical Support
Help Desk Support
Business Valuation
Security Awareness
Microsoft Windows 10
Smartphone Operation
Full Stack Development
Remote Troubleshooting
Business Transformation
Mobile Device Management
Remote Technical Support
Microsoft Certified Professional
Troubleshooting (Problem Solving)
Microsoft Intune (Mobile Device Management Software)

At least 3 years, * 3+ years of desktop support, help desk, or technical support experience in a corporate environment.

 * Strong experience supporting Windows 10/11 operating systems.
 * Experience with Active Directory, Microsoft 365, Outlook, Teams, and OneDrive.
 * Knowledge of desktop hardware, laptop hardware, printers, and peripheral troubleshooting.
 * Experience using ticketing systems such as ServiceNow.
 * Familiarity with remote support tools and remote troubleshooting methodologies.
 * Strong customer service, communication, and problem-solving skills.
 * Ability to work independently and manage multiple priorities simultaneously.

Preferred Qualifications

 * Experience with device imaging and deployment solutions such as SCCM, MECM, or Windows Autopilot.
 * Experience supporting macOS devices.
 * Experience with Mobile Device Management (MDM) platforms such as Intune, Jamf, Ivanti/MobileIron, or AirWatch.
 * Experience supporting iOS and iPhone devices.
 * Familiarity with Virtual Desktop Infrastructure (VDI) environments.
 * Knowledge of inventory and asset management processes.
 * Relevant certifications such as CompTIA A+, Microsoft certifications, or equivalent.

Core Technical Skills

 * Desktop Support
 * Windows 10/11
 * Microsoft 365
 * Outlook
 * Microsoft Teams
 * OneDrive
 * SharePoint
 * Active Directory
 * Hardware Troubleshooting
 * ServiceNow
 * Remote Support
 * Device Deployment
 * Asset Management
 * SCCM / MECM
 * Windows Autopilot
 * Intune
 * Jamf
 * Ivanti (MobileIron)
 * AirWatch
 * macOS
 * VDI
 * iOS Support
 * Inventory Management, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

The Desktop Support Technician provides onsite technical support to end users, ensuring reliable operation of desktops, laptops, mobile devices, software applications, and related IT equipment. This role is responsible for troubleshooting technical issues, supporting enterprise technology environments, and delivering exceptional customer service while minimizing disruptions to business operations., * Provide onsite and remote technical support for hardware, software, and connectivity issues.

 * Diagnose and resolve problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.
 * Install, configure, deploy, and maintain Windows and macOS devices.
 * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
 * Manage user accounts and permissions within Active Directory and related enterprise systems.
 * Perform device imaging, deployment, configuration, and lifecycle management.
 * Utilize remote support tools to troubleshoot and resolve end-user issues.
 * Document incidents, service requests, resolutions, and updates within the ticketing system.
 * Support virtual meeting and collaboration technologies.
 * Maintain IT asset inventory and ensure equipment is properly tracked throughout its lifecycle.
 * Escalate complex technical issues when appropriate and collaborate with other IT teams.
 * Educate users on technology best practices, security awareness, and standard IT procedures.