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# IT Help Desk

- **Company:** Amerisave Mortgage Corporation
- **Location:** United States (Remote available)
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Ethernet, Software Engineering, Office365, 3-tier Architectures
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d065a63a2477941d

## About the Role

* Bachelor's degree preferred; some college coursework required
 * Working knowledge of Windows 11
 * Working knowledge of Microsoft O365 suite
 * Ability to assist others with complex issues in a professional manner
 * Learning and initiative skills
 * Strong problem analysis and problem-solving skills
 * Attention to detail
 * Excellent written and verbal communication skills
 * High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **

## Description

* Provide tier 1 level technical and procedural assistance via phone, email and chat
 * Diagnose and resolve technical hardware and software issues
 * Research issues using available information resources
 * Implement issue resolution and/or advise user on appropriate action
 * Follow standard help desk procedures
 * Log all help desk interactions
 * Redirect problems to tier 2 and tier 3 level support as required
 * Identify and escalate situations requiring urgent attention
 * Track and route problems and requests and document resolutions
 * Stay current with system information, changes and updates
 * Assist senior IT staff as needed