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# Senior IT Support

- **Company:** ASGN Incorporated
- **Location:** Portsmouth, VA, United States
- **Experience:** Expert
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Microsoft Outlook, Software Documentation, CompTIA Security+, Information Systems, Information Engineering, Windows Servers, Software Engineering, Knowledge Engineering, Information Technology, Performance Monitor, Laptops, Hardware Debugging
- **Published:** October 22, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9253706/senior-it-support

## About the Role

* CompTIA Security+, * 5+ Years of IT support experience

## Description

* Hands-on software and hardware repair
 * Must feel comfortable troubleshooting laptops, desktop devices, peripheral equipment, and basic Outlook issues
 * Windows Server and Windows 7/8/10 experience highly desired
 * Collect, identify, define, and organize detailed user and information technology requirements
 * Candidate will help with project planning
 * Work independently with minimal direction and be able to help conceptualize, design, construct, test and implement portions of their information technology solutions
 * Assist information engineers in coding, testing, implementation, and documentation projects
 * Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology.
 * Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction.
 * Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements.
 * Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.
 * Confirm and prioritize project plans and deliverables with the customer.
 * Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions.
 * Apply metrics to monitor performance and measure key project criteria.
 * Prepare system documentation.
 * Establish and maintain security, integrity, and business continuity controls and documents
 * Analyze, identify and resolve business and or technical problems using appropriate tools.
 * Participate in special studies and stay current on emerging tools, techniques, and technologies.
 * Experience in Information Systems (IS). Specialized experience in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution