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# SUPPORT CENTER ENGINEER II - MALTA

- **Company:** Fusco Personnel Inc.
- **Location:** Malta, NY, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Systems Engineering, VoIP, Cloud Computing, System Configuration, Linux, Issue Tracking Systems, Windows Servers, SQL Databases, Virtualization Technology, Tablet Computers, Computer Equipment, Information Technology, Laptops, 3-tier Architectures, Network Server
- **Published:** October 22, 2026
- **Apply:** https://app.jobcast.net/mobile/6290/jobs/4510086/apply

## About the Role

* A bachelor's degree in computer science or a related field, or an equivalent mix of education and work experience.
 * 2 to 5 years of IT engineering experience.
 * Strong hands-on experience installing, configuring, maintaining, and managing at least two of the following: virtualized environments, networking, PC hardware, Windows Servers, Active Directory, Terminal/RDS, SQL, backup engines, cloud, Microsoft 365, or VoIP.
 * Proven analytical and problem-solving skills.
 * Strong written and verbal communication skills, along with solid documentation skills.
 * Excellent interpersonal skills, including listening, empathy, good questioning, and the ability to build rapport.
 * Ability to explain technical concepts in plain, user-friendly language.
 * Ability to multitask and contribute to the success of the whole department.
 * Experience working in a collaborative, team-oriented environment., * CompTIA A+, Network+, or an equivalent certification.

## Description

We are seeking a capable, personable technologist to serve as our Support Center Engineer II, delivering Tier 1, Tier 2, and some Tier 3 support to our managed services customers, remotely or on-site, so their teams always have the working technology they need. You'll be the person who can explain how a product works, answer questions about setup, configuration, upgrades, and everyday use, and use solid diagnostic techniques to track down the cause of a problem, recommend a fix, and escalate the truly complex issues when it's the right call. Professionalism and genuine day-to-day care for the customer are central to the job., * Triage, troubleshoot, and support customers by phone, chat, email, and ticket.

 * Record all relevant end-user details in the ticketing system.
 * Support users on laptops, workstations, desktops, iOS devices, and Android devices, including connectivity issues.
 * Install and configure software on end-user devices such as laptops, workstations, and tablets.
 * Support customer systems and networks.
 * Return customer calls as needed.
 * Combine problem-solving and people skills to resolve technical issues quickly and leave customers confident in the service they received.
 * Test, troubleshoot, and diagnose error messages and system failures.
 * Deliver Tier 1 and Tier 2 support, along with some Tier 3 issues.
 * Take part in a 24-hour on-call rotation.
 * Confirm that system backups complete successfully, and investigate backup jobs and engines when they don't.
 * Create and maintain client and support documentation.
 * Install, configure, maintain, and monitor environments spanning Windows, Linux, VoIP, PCs, storage, virtualization, mobile, servers, Microsoft 365, and networking.
 * Configure, deploy, and troubleshoot device patching.