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# IT Analyst II - Manufacturing Technology Support

- **Company:** LaborUp, Inc.
- **Location:** Mascot, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Document Management Systems, System Center Configuration Manager, Software Deployment, Wide Area Networks, Reliability of Systems, Information Technology, Operational Systems, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/cf6ecd37-f65e-4152-ae95-3dd83cd28d5e/it-analyst-ii-manufacturing-technology-support

## About the Role

* Associate degree in Information Technology, Computer Science, or a related field with 3+ years of relevant experience, or
 * Bachelor's degree in a related technical field with approximately 2-4 years of relevant experience.
 * Previous IT support experience within manufacturing, industrial, warehouse, or distribution environments strongly preferred.
 * Strong working knowledge of Microsoft Windows and Microsoft 365.
 * Experience with Active Directory, SCCM, endpoint management, device deployment, and print services.
 * Experience troubleshooting PCs, printers, scanners, RF devices, handheld equipment, and network-connected devices.
 * Working knowledge of basic LAN/WAN networking and wireless troubleshooting.

## Description

We are seeking an experienced IT Analyst II to provide hands-on technology support within a fast-paced manufacturing environment. This position combines advanced end-user support, infrastructure administration, plant-floor technology support, and small-scale project leadership.

The ideal candidate is a strong technical troubleshooter who can independently resolve complex issues, identify root causes, improve system reliability, and work closely with production teams, site leadership, corporate IT, and external vendors.

This is a hands-on, site-based IT role supporting both traditional business technology and technology used throughout manufacturing operations.

Responsibilities:

Technical Support & Troubleshooting:

 * Provide Tier II technical support for PCs, Windows environments, Microsoft 365, printers, RF devices, handheld equipment, labeling systems, and related hardware.

 * Diagnose and resolve complex hardware, software, operating system, application, and connectivity issues.

 * Perform root cause analysis on recurring problems and implement corrective actions to reduce downtime.
 * Maintain accurate service tickets, technical documentation, change records, and knowledge-base materials.
 * Support users across both office and manufacturing environments.

Infrastructure & Systems Administration:

 * Support Active Directory, including user accounts, groups, permissions, and basic Group Policy administration.
 * Work with SCCM / endpoint management tools for software deployments, device management, and system updates.
 * Perform Windows imaging, workstation deployments, hardware replacements, and user profile migrations.
 * Support print services, network-connected equipment, and manufacturing-floor devices.
 * Troubleshoot basic LAN/WAN and wireless connectivity issues and coordinate more complex escalations with infrastructure teams.
 * Assist with backup verification, system recovery, disaster recovery testing, and infrastructure health checks.

Manufacturing & Plant Technology:

 * Provide hands-on support for technology used within a manufacturing or industrial environment.
 * Troubleshoot shop-floor computers, RF equipment, scanners, handheld devices, label printers, and integrated production technology.
 * Support manufacturing and operational systems according to established procedures and standards.
 * Document system dependencies, recovery procedures, common failure points, and troubleshooting processes.
 * Work directly with operations and production teams to minimize technology-related downtime.
 * Projects & Continuous Improvement
 * Lead smaller IT projects from planning through implementation and completion.
 * Coordinate timelines, stakeholders, vendors, communications, and project risks.
 * Support hardware/software refreshes, infrastructure upgrades, system deployments, and technology improvement initiatives.
 * Identify opportunities to improve standardization, system reliability, first-time-fix rates, and overall support efficiency.
 * Develop technical procedures, job aids, and site support documentation.