> Markdown version of [/jobs/ext/3870765-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3870765-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** ZOOMIES INC - **Location:** Denver, CO, United States (Remote available) - **Experience:** Experienced - **Salary:** $31,000.0 - $76,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Google Calendar, Identity and Access Management, Microsoft Office, Salesforce.Com, Single Sign-On, SoapUI, Systems Integration, Diagnostic Tools, Okta, Postman, Marketo, Hubspot, Restful APIs - **Published:** October 22, 2026 - **Apply:** https://www.builtincolorado.com/job/technical-support-engineer/11803759?handler=ApplyRedirect ## About the Role * 3+ years in a Technical Support role, owning cases end-to-end in a customer-facing environment. * Extensive experience supporting or managing externally integrated applications, such as Salesforce, HubSpot, or Marketo. * Technical expertise with REST APIs, including hands-on familiarity reading payloads and tracing calls using tools like Postman or SOAP UI, and/or Single Sign-On solutions. * Experience with Identity Management support, such as Okta SSO, Google SSO, or SCIM Provisioning. * Previous experience integrating and supporting calendar services, like Microsoft Office 365 or Google Calendar. * Able to manage a high volume of cases, calls, and chats in a fast-moving, team-oriented environment. * Strong communication skills and comfort engaging customers directly, paired with the adaptability to thrive in a fast-moving team. ## Description Be an Early Applicant In-Office Denver, CO, USA 31K-76K Annually Mid level In-Office Denver, CO, USA 31K-76K Annually Mid level Provides Tier 2 technical support for Zoom customers, resolving API, calendar synchronization, integration, identity management, and data mismatch issues. Owns support cases and calls, troubleshoots REST API payloads and connected applications, meets service metrics, communicates with customers and internal teams, maintains product expertise, and participates in after-hours or on-call coverage. The summary above was generated by AI Immigration sponsorship is not available for this position What You Can Expect While on Zoom's Tier 2 Technical Support team, you'll provide elevated technical support and assistance to Zoom's commercial and consumer customers. As a Zoom Technical Support Engineer, you'll ensure our customers' success with Zoom products and services, and deliver happiness with every customer engagement. This is a hybrid position that requires on-site presence 2 days per week at our Denver, CO office. Remote arrangements are not available for this role. About the Team The Technical Support Engineering team plays a crucial role in improving the customer experience within Zoom. We build internal and external relationships, resolve technical issues, and act as dedicated technical support for customers. We provide our customers with technical guidance and resources to successfully utilize our solutions, effectively manage internal processes and procedures, actively collaborate with other internal teams and departments, and quickly adapt to changes with our rapidly growing product suite. Responsibilities * Own and resolve inbound support cases and calls within our Tier 2 integrations domain, including API troubleshooting, calendar sync issues, and data mismatches across connected platforms. * Meet individual goals and metrics that drive organizational success, including case volume, resolution rates, and customer satisfaction scores. * Communicate promptly and consistently with customers, prioritizing urgent requests and maintaining timely follow-ups with customers, team members, and engineers. * Maintain proficiency with Zoom Workplace products, features, troubleshooting tools, and best practices. * Stay flexible and available for after-hours or on-call coverage when needed.