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# Platform Support Engineer (L2)

- **Company:** Genesis10
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $95,867.0 - $112,507.0
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Microsoft Azure, Bash Shell, Cloud Computing, Computer Programming, Continuous Integration, DevOps, Domain Name System (DNS), HP Systems Insight Manager, Issue Tracking Systems, Python (Programming Language), Linux System Administration, OpenShift, Reliability Engineering, OpenAI, Ansible, Azure Machine Learning, Shell Script, Software Vulnerability Management, Workflow Management Systems, Data Logging, Load Balancing, System Availability, Large Language Models, Grafana, Containerization, Kubernetes, Infrastructure Automation Frameworks, Bitbucket, Machine Learning Operations, Azure AI, Terraform, Splunk, Dynatrace, Api Management, Jenkins, Servicenow, Artifactory
- **Published:** October 22, 2026
- **Apply:** https://www.dice.com/job-detail/e93b1841-d731-4c0e-bbb4-ad5be298350a

## About the Role

* 5+ years of experience in Platform Support, DevOps, Infrastructure Engineering, or SRE roles
 * Strong Linux administration experience
 * Hands-on experience with Python, Bash, or Shell scripting
 * Experience with infrastructure automation tools such as Terraform and Ansible
 * Experience with Jenkins, Bitbucket, Artifactory, and CI/CD pipelines
 * Strong experience implementing and supporting monitoring solutions including Splunk, Dynatrace, OpenTelemetry, Grafana, and enterprise logging platforms
 * Experience supporting cloud and container platforms including OpenShift and Kubernetes
 * Knowledge of networking, load balancing, SSL/TLS certificates, DNS, and API integrations
 * Experience troubleshooting infrastructure, application, and performance-related issues
 * Understanding of observability, logging, tracing, alerting, and capacity management
 * Strong analytical, problem-solving, and communication skills

Desired skills:

 * Experience supporting enterprise GenAI or AI/ML platforms
 * Familiarity with OpenAI, Azure AI, LLM operations, vector databases, and AI observability
 * Experience implementing self-healing and auto-remediation workflows
 * Exposure to ServiceNow, Remedy, and enterprise workflow management tools
 * Experience with cloud platforms such as Azure
 * Understanding of security, compliance, vulnerability management, and enterprise risk controls
 * Financial services industry experience

## Description

The Platform Support (L2/PS) Engineer is responsible for the operational support, platform administration, observability, and automation of a GenAI Gateway infrastructure and supporting platform components. This role focuses on maintaining platform health, monitoring pipelines, infrastructure services, deployment processes, and environment stability across multiple regions. The engineer works closely with DevOps, SRE, Infrastructure, Security, and Development teams to manage platform services, automate operational processes, implement monitoring solutions, and maintain high availability for GenAI workloads., * Manage Problem/Incident Management, Operational Readiness, and Capacity/Availability Management

 * Conduct Application Monitoring, Service Analytics and Reporting, and Production Governance
 * Identify possible production failure scenarios, create incident tickets, enhancements and/or problem tickets in the ticket tracking system, and communicate effectively with development and internal business operations teams
 * Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
 * Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
 * Take ownership of escalations and perform troubleshooting, analysis, research and resolution using advanced query and programming skills
 * Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software