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# IT Support Technician

- **Company:** Inc. (ats)
- **Location:** Spokane, WA, United States
- **Salary:** $60,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Databases, Issue Tracking Systems, Microsoft Office, Office Automation, Cloud Services, Microsoft SharePoint, Transmission Control Protocol (TCP), Network Routers, Enterprise Software Applications, Information Technology, Network Server
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c8373cdf99e05ff2

## About the Role

* A positive and proactive approach to addressing challenges
 * Excellent verbal and written communication skills
 * A sense of ownership and pride in your work
 * A commitment to lifelong learning and curiosity
 * Enjoyment in working both in teams and on personal projects
 * An agile approach to everyday projects and tasks

BACKGROUND AND EXPERIENCES THAT WILL SET YOU UP FOR SUCCESS

 * Associate degree or higher in IT or IT-related field
 * Equivalent combination of education, experience, and/or certifications
 * Proven troubleshooting skills, including diagnosing and resolving technical issues
 * Proficiency and experience with Microsoft Windows Operating Systems
 * Must possess fundamental understanding of TCP/IP networks
 * Experience with Microsoft Office products, including Outlook, Word, Excel, etc.
 * Proven experience as a help desk technician or other customer support role
 * Experience managing Windows Active Directory infrastructure
 * In-depth understanding of computer systems, mobile devices, and other tech products
 * Working knowledge of office automation products, databases, and remote control

## Description

As an IT Support Technician, you will be responsible for a range of IT functions including end-user support, complex troubleshooting, proactive system maintenance, and execution of initiatives to expand the department's capabilities and efficiencies. You will also have the opportunity to:

 * Provide IT technical support to employees and customers
 * Utilize a ticketing system for support
 * Keep up-to-date documentation of hardware and software assets
 * Specify, order, and configure IT equipment such as PC's, servers, switches, and routers
 * Develop and deploy standardized computer images and software packages
 * Maintain Active Directory objects and Global Policy Objects (GPO)
 * Support Microsoft 365 cloud services (Exchange, OneDrive, SharePoint, Teams)
 * Identify, propose, and implement efficiency gaining projects/initiatives