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# Senior Support Engineer

- **Company:** Addison Group
- **Location:** Mundelein, IL, United States
- **Experience:** Expert
- **Salary:** $75,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Audio Video Distribution, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Networking Basics, Productivity Software, Wi-Fi Technology, Microsoft InTune
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/88bd5335-2162-4755-a14c-d8ef12918b9e/senior-support-engineer

## About the Role

* 3-10 years of experience in desktop support, endpoint administration, IT operations, or a related technical support role.
 * Strong hands-on experience with Microsoft 365 administration.
 * Experience managing endpoints through Microsoft Intune or similar device management platforms.
 * Background supporting conference room technologies, collaboration tools, and audiovisual equipment.
 * Knowledge of Windows operating systems and enterprise support environments.
 * Understanding of networking fundamentals, including Wi-Fi, VPN, DNS, DHCP, and endpoint connectivity.
 * Strong troubleshooting, communication, and customer service skills.
 * Ability to prioritize competing demands and work effectively in a fast-paced environment.

## Description

We are seeking a Senior Support Engineer to provide advanced technical support and endpoint management for a growing organization. This individual will play a key role in supporting users, maintaining workplace technologies, troubleshooting technical issues, and ensuring a seamless experience across office and collaboration environments. The ideal candidate is hands-on, customer-focused, and experienced with Microsoft technologies, endpoint administration, and audiovisual support., * Serve as an escalation resource for complex desktop support and end-user technology issues.

 * Provide support for Windows devices, mobile technologies, peripherals, and productivity applications.
 * Manage the full lifecycle of endpoint devices, including deployment, configuration, maintenance, and replacement.
 * Administer and support Microsoft 365 technologies and related collaboration platforms.
 * Troubleshoot and maintain conference room, video conferencing, and audiovisual systems.
 * Support connectivity and networking issues involving Wi-Fi, VPN access, DNS, DHCP, and related technologies.
 * Coordinate with vendors regarding hardware procurement, repairs, warranties, and equipment installations.
 * Monitor endpoint performance and proactively resolve issues impacting users.
 * Support technology initiatives across multiple office locations as needed.
 * Promote endpoint security standards, device compliance, multifactor authentication, and access management best practices.
 * Develop and maintain technical documentation, support processes, and knowledge base resources.
 * Participate in projects focused on workplace technology enhancements, security improvements, and operational efficiency., * High-visibility role interacting with employees, leadership teams, and external vendors.
 * Opportunity to support both day-to-day operations and long-term technology initiatives.
 * Interview process includes a phone interview followed by onsite meetings with leadership.

Perks:

 * Opportunity to join a growing organization with strong leadership support.
 * Exposure to a wide range of modern workplace technologies.
 * High-impact role with visibility across multiple departments.
 * Collaborative team environment with opportunities for professional growth.
 * Hands-on involvement in technology improvements and infrastructure initiatives.