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# IT Specialist

- **Company:** Melio Payments
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $100,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, JIRA, Audit Trail, Bash Shell, Software as a Service, Cloud Computing Security, Computer Networks, Cursor, Dynamic Host Configuration Protocol, Domain Name System (DNS), Github, Identity and Access Management, Virtual Private Networks (VPN), Python (Programming Language), Key Management, Microsoft OneNote, Microsoft Office, Node.Js, OpenID, Zero Trust Network Access, Security Assertion Markup Language (SAML), Tableau (Software), User Provisioning Software, Wi-Fi Technology, Datadog, Okta, Large Language Models, Snowflake, Software Security, Software Troubleshooting, Zapier, Slack, Casper Suite, Figma, Gsuite, Claude, Interactive Whiteboards, Restful APIs, Zendesk, Terraform, Pagerduty
- **Published:** October 22, 2026
- **Apply:** https://www.careerjet.com/job/us0f72f94fb4bd1ab363f1da449208dcb2/eaa

## About the Role

* 3+ years in IT, systems, or IAM engineering at a SaaS or cloud-first company.
 * Hands-on Okta administration (SSO, SAML/OIDC, lifecycle, MFA) and strong troubleshooting of authentication loops and "user not assigned" style failures.
 * Google Workspace admin experience and Slack admin experience.
 * macOS fleet management with Jamf or a comparable MDM.
 * Practical scripting/automation (Python, Bash or Node) and comfort with REST APIs.
 * Working knowledge of AWS and/or GCP IAM, secrets management and service-account hygiene.
 * Calm, ownership-driven communication with non-technical users, and good ticket hygiene.

## Description

* Twingate or similar ZTNA/VPN; Apono or other JIT access tools.
 * Experience in a post-acquisition or multi-tenant identity migration.
 * GitHub org administration; Jira Service Management; Terraform for Okta/Google.
 * CrowdStrike, Wiz or similar endpoint/cloud security tooling; browser-security tools.
 * Experience administering AI/LLM platforms and MCP/connector governance.
 * Wi-Fi and network knowledge and experience: troubleshooting connectivity, DHCP/DNS, VPN and office wireless (e.g. Meraki or similar), including supporting offices in multiple locations.

A day in the life and how you'll make an impact:
Identity & access

 * Administer device management platforms for laptops and mobile devices (Jamf)
 * Manage identity (Okta) and access platforms, enforcing security policies and workflows
 * Support user provisioning and deprovisioning across all core systems
 * Maintain control over access to business tools and infrastructure

SaaS administration

 * Administer Google Workspace (groups, shared drives, Drive ownership and recovery, calendars, Meet rooms), Slack Enterprise (channel conversion, Slack Connect, app and bot approvals, workflows), GitHub org/teams/Apps/tokens, Jira/JSM, Notion, Figma, Miro, Zoom, Bitwarden and more.
 * Manage data and engineering tool access: Snowflake, Redash, Tableau, Monte Carlo, Datadog, LaunchDarkly, PagerDuty, FullStory, Postmark, Zendesk and others.

AI tooling administration

 * Operates Claude Enterprise (SSO, spend and usage limits, connectors/MCP allow-listing, model policy) and supports Devin, Cursor, Glean, Naboo and similar tools.
 * Work with Security (AppSec) on the approval path for new connectors, Slack apps and Chrome extensions.

Workplace IT & A/V support

 * Support office Wi-Fi, printers, meeting-room AV and calendars, door access and guest networks across, NY working with vendors where needed.

Automation & continuous improvement

 * Build and maintain automations (Slack workflows, Zapier, scripts against the Okta, Slack, GitHub and Google Workspace APIs) for onboarding, access requests, spend approvals and reporting.
 * Write clear runbooks and user-facing FAQs; analyze ticket trends and eliminate the top repeat causes.
 * Take part in company-wide projects (migrations, new tool rollouts, security initiatives).

Success looks like

 * First-response and resolution times on #ask-it and JSM trending down.
 * Fewer repeat access and Twingate/Okta tickets through root-cause fixes and automation.
 * Clean joiner/mover/leaver and access-review processes with a clear audit trail.
 * Smooth cut-overs for migration phases, with proactive communication ahead of them.