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# System Support Administrator

- **Company:** the Naval Nuclear Laboratory
- **Location:** West Mifflin, PA, United States
- **Experience:** Starter
- **Salary:** $52,300.0 - $78,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Computer Networks, System Configuration, Uptime, Software Engineering, Peripherals
- **Published:** October 22, 2026
- **Apply:** https://career-hcm03.ns2cloud.com/sfcareer/jobreqcareer?jobId=9114&company=NNLHCM03

## About the Role

* Bachelor's degree from an accredited college or university in a related field; or
 * Master's degree from an accredited college or university in a related field.

Preferred Skills

 * Ability to communicate clearly with users of varying technical abilities.
 * Experience diagnosing simple hardware or software issues.
 * Experience with Windows operating system environment.
 * Experience with Microsoft 365 apps (e.g., Outlook, Word, Excel, Teams).

## Description

Are you passionate about delivering reliable IT services and eager to be part of a mission-driven organization? Join the Naval Nuclear Laboratory (NNL) User Services team as a System Support Administrator. In this role, you will be the go-to expert ensuring seamless operation and connectivity across the end-user computing environment.

 * Help Desk Escalation: Tackle advanced issues escalated from the help desk, applying your technical knowledge to drive prompt resolution of user-reported issues.
 * Collaboration & Problem Solving: Partner with desktop management, software management, streaming services, network management, and other IT Subject Matter Experts to resolve complex IT challenges ensuring a positive user experience. You'll play a key role in cross-functional efforts to keep our systems secure and operational.
 * Technical Support & Troubleshooting: Provide hands-on assistance for a variety of user client devices, computer peripherals, print devices, and conference room equipment. Diagnose and resolve hardware, software, and network connectivity issues to maintain productivity and uptime.
 * Installation & Configuration: Provision, configure and install user client devices, operating systems, and network software. Your expertise will ensure that every device is ready to perform at its best.

At NNL, you will work in a collaborative environment where your contributions directly support the nation's security and innovation. We value proactive problem solvers who thrive in fast-paced settings and are committed to professional growth.