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# Enterprise System Monitoring Tech 102470

- **Company:** ITEC, INC.
- **Location:** Mendota Heights, MN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Command-Line Interface, Data Mining, Linux, Monitoring of Systems, Machine Learning, Open Source Technology, Cisco WebEx, Data Logging, Enterprise Software Applications, Information Technology, Data Management
- **Published:** October 22, 2026
- **Apply:** https://www.careerbuilder.com/job-details/enterprise-system-monitoring-tech-102470-eagan-mn--f5989a34-faeb-4aa6-912e-5a93a553461f

## About the Role

Systems Administration/Management, Machine Learning, Artificial Intelligence (AI), Government, Open Source, Data Management, Leading Edge Technology, Data Mining, Leadership, Technical Leadership, The ideal candidate will have past incident management/help desk experience and great written and oral communication skills. We are looking for someone who is organized and can lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.

 * Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
 * Must have resided in the US for the last 5 years.
 * Must be able to work from Eagan, MN location. No remote work from any other location.

NOTE:

This position requires a work schedule of 11 pm - 7:00 am CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview., * High School diploma or equivalent and 5 years additional experience OR Bachelor's degree and minimum 1 year IT experience.

 * Past experience with help desk or Incident management.
 * Strong knowledge and understanding of networking.
 * Basic understanding of Windows and Linux operating systems.
 * Ability to identify and relay information and symptoms detected by monitoring tools.
 * Ability to read and follow detailed instructions or procedures.
 * Effective communication skills.

Desired Skills:

 * Bachelor's Degree in Computer Science or associated discipline.
 * Familiarity working with enterprise monitoring products.
 * Working knowledge of IT Service Desk model.
 * Experience working in large-scale IT environment.
 * Experience in Critical Incident Management, including communication with various levels of executive management.

## Description

We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be in Eagan, MN. This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 1 day/week)., * Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.

 * Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
 * Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
 * Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
 * Assist in triage and incident management with collection and analysis of performance metrics.
 * Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
 * Compose and send notifications to management for incidents.
 * Monitor and execute incident and change requests.
 * Able to type and communicate in an effective manner.