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# Technical Service Support Specialist

- **Company:** Compunnel Inc.
- **Location:** Columbus, IN, United States
- **Experience:** Experienced
- **Salary:** $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Diagnostic Tools
- **Published:** October 22, 2026
- **Apply:** https://www.juju.com/job/13_c0ce16b0

## About the Role

* 2+ years of experience
 * Bachelors Degree
 * Technical Trade School Certification
 * Technical, mechanical, or equipment-related certifications, * Mechanical Troubleshooting
 * Electrical Troubleshooting
 * Software-Related Troubleshooting
 * Electronic Diagnostic Tools
 * Service Management Systems
 * Microsoft Office
 * Technical Support
 * Diagnostics
 * Service Operations
 * Equipment Repair
 * Warranty Processes
 * Customer Support
 * Technical Documentation
 * Escalation Management
 * Analytical Problem Solving

## Description

* Provide technical support and diagnostic assistance for service-related issues
 * Develop and communicate repair plans for less complex equipment problems
 * Document diagnostic findings and repair actions in service management systems
 * Escalate complex technical issues to appropriate support teams
 * Support continuous improvement of diagnostic and escalation processes
 * Maintain knowledge of current and new products, tools, and technologies
 * Promote service programs and capabilities to enhance customer satisfaction and sales
 * Collaborate with technicians, customers, and internal teams to resolve issues efficiently