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# IT Support Specialist

- **Company:** Apex Systems LLC
- **Location:** Boulder, CO, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Client Server Models, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Print Servers, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Apex Code, Computer Networking Systems, Office365, Computerised Systems, Information Technology, Servicenow, Vmware
- **Published:** October 22, 2026
- **Apply:** https://www.juju.com/job/1_25068435D0BB4564861BAF34302BCABC-CO844768665016114

## About the Role

Required Qualifications **Education:** Associate's degree or equivalent from a two-year college or technical school.
An equivalent combination of education and experience is also acceptable. **Experience:** One to two years of related experience in a service desk or helpdesk role is required.
Experience should include a strong customer service background and working with end-users. **Technical Skills:** Candidates should have knowledge of computer systems (software and hardware), Windows O365, basic Active Directory administration, and the Microsoft Office Suite.
Experience in a networked client-server environment (e.g., TCP/IP, DNS, DHCP) is also necessary.
Preferred Qualifications - IT related certifications are a plus. - Familiarity with virtualization software, such as VMWare. - Experience with desktop and laptop imaging. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.

## Description

This position performs a wide spectrum of IT tasks and requires both general and specific knowledge in many areas.
The IT Support Specialist is a direct interface with computer users and will be responsible for providing excellent customer service while resolving technical issues.
Key Responsibilities - Provide support and training to all users on all company-wide network systems. - Track user support requests and system failures through a help desk system, such as ServiceNow or Fresh Service. - Configure and install PC hardware and software, including upgrades and special configurations. - Configure and support all company-approved mobile devices and applications. - Provide new employees with an orientation of the computer systems and procedures. - Add new users in Microsoft Active Directory and perform other administrative functions. - Troubleshoot print queues, print servers, connectivity issues, and client configurations. - Assist in the installation and configuration of LAN equipment, PCs, peripherals, and software. - Maintain documentation for all hardware and software. - Provide conference room services, including video conferencing and AV setups.