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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support/Systems Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Tacoma, WA, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $83,200.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Business Systems, Cyber Security, Data Centers, Desktop Computing, Desktop Window Management, Health Information Management, Human-Computer Interaction, Supervisory Control and Data Acquisition (SCADA), Information Technology Operations, Microsoft Office, Network Architecture, Network Diagrams, Network Segmentation, Virtual Local Area Networks, Wireless Paging Systems, Network Switches, JavaScript Pagination Plugin, Wireless Application Protocol (WAP), Cloud Platform System, Network Support, Laptops, Servicenow - **Published:** October 22, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/wa/tacoma/6dd1e523-697e-41a2-938a-ec7b2c9a085c ## About the Role Coordinating Data Centers Communication Cyber Security Professionalism Problem Solving Desktop Support Change Requests Control Systems Network Support User Assistance English Language Active Directory Asset Management Network Switches Business Systems Customer Support Control Networks Network Diagrams Operating Systems Technical Support Help Desk Support Change Management Endpoint Security Personal Computers Business Valuation Process Improvement Business Networking Microsoft Windows 10 Network Segmentation Operational Historian Full Stack Development Network Infrastructure Business Transformation Wireless Paging Systems Administrative Functions Hardware Troubleshooting Human Machine Interfaces Desktop Window Management Service Delivery Improvement Programmable Logic Controllers Information Technology Operations Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Wireless Application Protocol (WAP) Supervisory Control And Data Acquisition (SCADA), Hardware (Desktops, Laptops, VoIP Phones, Cell Phones), Office Admin, Active Directory, Cloud Systems, Helpdesk, Communication Skills, Team Skills, Troubleshooting & Diagnostic ability Top Skills Details: Desktop, Windows OS, Troubleshooting, Diagnostic, Helpdesk Additional Skills & Qualifications: From a Service Desk perspective, this resource should have experience in ServiceNow, including minor administration, ticketing, change requests, and creating new users. Other skills include desktop support and Active Directory (e.g., creating distribution lists). This person may assist with the organization's WIN 7 to WIN 10 migration, including PC builds and imaging roll-outs. Some administrative tasks may also be required of the role Candidate needs to pass the Federal Test for a TWIC card. Desired soft skills include communication. It's imperative this person be well-spoken and also have a strong ability to translate "tech. speak" into "plain English" for non-technical resources. Skills windows, office 365 Top Skills Details windows,office 365, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Reporting to the IT Operations Manager, you will be providing technical support for clients across the company, including both IT and OT environments. As part of your specific responsibilities, in the following areas, you will: Provide reliable and efficient support for end users, critical business systems, and OT assets. Including but not limited to the following: Hands-on and remote PC troubleshooting, repair, imaging, and deployment. Voice & Printing Services. AV and Meeting Support. Mobile device support. Application installs & triage. Asset Management. General End User Assistance. Racking, cabling, and general hardware troubleshooting. Understanding of site physical infrastructurefiber, data center, WAP, equipment locations, circuits, and VoIP gateways. Level 1 Network support, including identifying and updating VLANs, and general troubleshooting. Level 1 Server/Storage support. OT systems support, including local control networks, industrial PCs, HMIs, PLC-connected systems, and data historian interfaces. Support for OT cybersecurity measures, including patching, endpoint protection, and network segmentation monitoring. Support and coordination with operations and engineering teams for system maintenance, outages, and change management in OT environments. Site-specific systems support many of these systems are off the business network (paging, lab systems, radios, plant control systems, etc.). Power/UPS systems support. Pipeline & Terminal Communications response. Monitoring and maintenance of OT network infrastructure, including switches, firewalls, and connectivity to SCADA systems. Install and maintain physical infrastructure in Data Centers, network closets, and OT control rooms throughout the facility. Work closely with offsite IT/OT technical teams to troubleshoot and deploy equipment. Be the first point of contact with clients via phone, IM, email, and walk-ins. Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Troubleshoot and mitigate system performance issues, engaging with higher-tier support as necessary. Log and update tickets in ServiceNow to meet SLAs and contribute to a centralized Knowledge Base. Build and maintain relationships with technical partners, vendors, and internal customers. Collaborate with central IT and OT support teams for troubleshooting, hardware refresh, system upgrades, and project support activities. Identify process improvements and propagate best practices across IT and OT environments. Optimize service delivery by improving reliability, efficiency, quality, and cost-effectiveness of defined components of services while following corporate standards and safety practices. Track and maintain IT and OT hardware assets. Maintain documentation of supported systems, including network diagrams, equipment inventories, and configuration details for both IT and OT systems.