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# IT Support Specialist - SAR Academy

- **Company:** Sar Academy
- **Location:** New York, NY, United States
- **Salary:** $45,000 - $75,000
- **Contract:** Temporary contract
- **Skills:** Macintosh Computers, Apple IOS, Apple Mac Systems, Computing Platforms, Audio Video Distribution, CompTIA Network+, Networking Hardware, Microsoft Office, Network Architecture, Networking Basics, Procurement Software, Backup and Restore, Wireless Access Point, Network Routers, Computer Equipment, Information Technology, Casper Suite, Gsuite, Cisco
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4e39e824a1420661

## About the Role

* Bachelor's degree, technical degree or equivalent technology work experience, preferably in an educational setting, technology certifications
 * Knowledge of basic networking and systems infrastructure
 * Knowledge of computer hardware and software, including Mac and PC
 * Proficiency with macOS, iOS, Google Workspace, Jamf, and Microsoft Office
 * Familiarity with network infrastructure components, including switches, routers, and wireless access points
 * Ability to manage multiple projects simultaneously with frequent interruptions
 * Interest in working with people who have varying levels of technology expertise and interest
 * Willingness to work additional hours during peak periods
 * Ability to lift and carry up to 50 lbs
 * Preferred certifications: CompTIA Network+, CompTIA A+, Apple Certified Support Professional (ACSP), Cisco Certified Network Associate (CCNA), Google Certified Educator, Microsoft Certified, JAMF certifications such as: JAMF Certified Technician (JAMF 100), JAMF Certified Administrator (JAMF 200), JAMF Certified Expert (JAMF 300)

## Description

* "Front line" help desk work fielding support tickets and providing tech. support for students and staff
 * Managing and maintaining devices for student & faculty 1:1 iPad program and faculty 1:1 laptop program
 * Supporting the technology infrastructure throughout the school, including SMART interactive flat panels, network equipment, A/V equipment, IP phones, printers and other equipment
 * Training faculty & students on use of school systems and software platforms
 * Maintaining and creating technology documentation and tutorials for the school community
 * Attending and participating in technology department and faculty meetings, and numerous after-school events during the school year
 * Collaborating and sharing best practices within the technology department and the school community
 * Diagnosing and troubleshooting hardware and software issues specifically related to smartboards, iPads, Macs, printers, copiers, and other educational technologies
 * Setting up and supporting classroom technology equipment, including smartboards, projectors, and audiovisual systems
 * Engaging in regular professional development that supports school, department and personal goals
 * Maintaining and managing printers
 * Maintaining hardware inventory
 * Supporting tech set-up for school events
 * Assisting with the management and maintenance of the school's network infrastructure, including switches, routers, and access points
 * Performing routine maintenance tasks such as system updates, antivirus scans, and data backups
 * Maintaining accurate records of technical issues and solutions using the helpdesk ticketing system
 * Collaborating with the IT team to implement and enforce IT policies, procedures, and best practices
 * Assisting with hardware and software procurement, inventory management, and asset tracking
 * Other duties as assigned by the Director of Information Technology and Director of Technology