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# Enterprise Operations Manager

- **Company:** ActioNet, Inc.
- **Location:** Vienna, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Systems, Systems Development Life Cycle, Information Technology, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6d21f990defc4680

## About the Role

* Ten (10) years managing and leading successful and consecutive commensurate experience managing 24/7/365 customer support center or enterprise service desk of 50 plus staff.
 * Significant experience supporting financial/regulatory agencies (e.g., Federal Reserve Board (FRB), the Federal Deposit Insurance Corp. (FDIC), and the Securities and Exchange Commission (SEC), Office of the Comptroller of the Currency (OCC))
 * Project Management Institute (PMI) Project Management Professional certification
 * ITIL 3 or 4 certification
 * Strong technical background in the areas of IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security, and software applications
 * Works well within a team and understands the importance of quality customer service., * Bachelor's degree in computer science/information systems
 * ITIL 4 Certification
 * Help Desk Institute (HDI) Certification - Support Center Manager
 * ServiceNow certification, As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

## Description

* Demonstrate expert-level knowledge of industry-accepted standards and best practices related to Project Management, SDLC, and HDI.
 * Guide, direct, and develop an ITSM/ITIL maturity plan throughout the contract's lifecycle.
 * Responsible for the overall synergies, coordination, and collaborations of all tiers
 * Identify areas of improvement and develop and deploy ITSM/ITIL improvements.
 * Facilitate key customer meetings to understand project statuses, risks, issues, and resource requirements.
 * Be the primary POC of operational escalations, determine root causes, and develop corrective action plans, ensuring they are worked to completion.
 * Ensure KPIs, SLAs, and communication expectations are met across the program
 * Ability to work proactively and independently while handling multiple assignments.
 * Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.