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# IT Support Technician (Help Desk)

- **Company:** Zd Corporation
- **Location:** New Orleans, LA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Platform System, Microsoft InTune
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/c4ad9f7f-dced-4022-9956-8930232bb878/it-support-technician-help-desk

## About the Role

* 2+ years in a help desk / desktop support role.
 * Solid Windows, Microsoft 365, and endpoint troubleshooting skills.
 * Strong customer-service orientation; comfortable supporting a manufacturing floor across shifts.
 * Ability to work on-site in New Orleans, LA., * Experience in a manufacturing, aerospace, or regulated environment.
 * Familiarity with Microsoft GCC High, Intune, or Active Directory/Entra.
 * Exposure to shop-floor / MES data-collection systems.
 * CompTIA A+ or similar certification., * Highly self-motivated and directed.
 * Keen attention to detail.
 * Ability to effectively prioritize and execute tasks in a high-pressure environment.
 * Ability to work both independently and in a team-oriented, collaborative environment.

Work Conditions

 * Ability to work onsite, including hours outside of a normal working day, to meet critical deadlines.
 * This position operates within a precision manufacturing environment supporting the production of mission-critical aerospace and defense components. Success requires a high sense of urgency, attention to detail, proactive problem-solving, and the ability to coordinate effectively across multiple departments to ensure uninterrupted manufacturing operations and customer delivery commitments.
 * Ability to work safely in a manufacturing environment, including walking the production floor, climbing stairs or ladders, occasionally lifting up to 25 pounds, and wearing required personal protective equipment (PPE).

Additional Requirements

 * This position requires the use of information or access to hardware subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons as defined by ITAR.
 * Able to obtain and maintain a U.S. security clearance.

## Description

The IT Support Technician is the local point of contact for employees across production, engineering, and administration, providing day-to-day technical support, endpoint management, and hands-on assistance across shifts. The role ensures reliable user and shop-floor technology while escalating infrastructure and security matters to the platform team.

What You Will Own (Essential Functions)

 * First-line IT support across shifts - hardware, software, accounts, shop-floor terminals, printing, and connectivity.
 * Endpoint management - imaging, deployment, patching, and lifecycle in line with platform security baselines.
 * Hands-and-eyes support supporting shop-floor data-collection devices and terminals in partnership with the platform team.
 * User account and access support (with proper approvals) via the platform identity system.
 * Adherence to security policy in a CMMC L2 / ITAR environment - device compliance, removable-media rules, and reporting concerns., * Meet IT support response and resolution SLAs across all shifts.
 * Minimize production and engineering downtime caused by IT issues.
 * Maintain 95%+ endpoint compliance with security and patching standards.
 * Maintain CMMC Level 2 / ITAR compliance and timely incident reporting.
 * Ensure accurate account, access, and asset management.
 * Maintain strong user satisfaction and escalation quality.