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# IT Support Specialist - Mac & M365 Environment

- **Company:** SBT Global, Inc.
- **Location:** Huntington Beach, CA, United States
- **Experience:** Experienced
- **Salary:** $72,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, System Configuration, Inventory Management Software, Azure Active Directory, Microsoft SharePoint, Software Engineering, Office365, Microsoft InTune, Casper Suite, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/4bcafc19-a1f9-448b-85ba-8717f40b54e1/it-support-specialist-mac-m-environment

## About the Role

We are seeking a proactive and detail-oriented IT Support Specialist with strong hands-on experience supporting MacBook and macOS devices in a corporate Microsoft 365 environment.

The ideal candidate will have experience with MacBook deployment, troubleshooting, device management, and end-user support. Familiarity with Jamf or other MDM solutions is preferred. This role will support day-to-day end-user computing needs while maintaining device security, asset management, and a seamless user experience., * 2+ years of hands-on IT Helpdesk / Desktop Support / IT Support experience.

 * Strong hands-on experience with macOS and MacBook devices.
 * Experience with Kandji, Jamf, Intune, or other MDM platforms.
 * Experience deploying, configuring, and managing MacBook devices.
 * Working knowledge of Microsoft 365 applications and administration.
 * Experience with Azure AD / Microsoft Entra ID and Microsoft 365 user/license management.
 * Experience with employee onboarding/offboarding and hardware lifecycle management.
 * Strong troubleshooting and problem-solving skills.
 * Experience with IT asset management and inventory tracking.
 * Strong communication and customer service skills.

Preferred Qualifications

 * Experience supporting Kandji specifically.
 * Experience with Jamf Pro or Microsoft Intune.
 * Experience with Exchange Online, SharePoint, OneDrive, and Teams administration.
 * Familiarity with endpoint security and compliance management.
 * Experience in a corporate or enterprise IT environment.
 * Basic understanding of Windows environments and cross-platform end-user support.

## Description

Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.- Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools.

 - Mostly provide MacBook device installation and/or uninstallation services

 - Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.

 - Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.

 - Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.

 - Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.

 - Document support processes, maintain asset inventory, and ensure compliance with company IT policies.

 - Collaborate with the broader IT team on projects and initiatives that impact end-user computing.

 - Maintain accurate IT asset inventory, including tracking, assignment, recovery, and lifecycle management of devices.