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# Product Support Manager I

- **Company:** Dickinson Financial Corporation
- **Location:** Kansas City, MO, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Systems Analysis, Release Management, System Availability, Information Technology, Decoding, Workday
- **Published:** October 22, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3456043409&tx=JK4539FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Strong attention to detail and ability to complete work accurately.
 * Ability to organize work.
 * Strong written and verbal communication skills, required.
 * Proficient in Microsoft Office suite of products.

Education & Experience

 * Bachelor's degree or equivalent experience in accounting, business administration, computer science, or related field, required.
 * Must be very familiar with various financial products, services and/or banking operations.
 * Familiarity with IT Service Management principles or willingness to learn, preferred.
 * Experience with accounting and bank compliance applications, preferred.
 * Basic business analysis and project management skills, preferred.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.

## Description

The successful candidate will be self-starting and productive while providing and managing service support and delivery for assigned banking applications and systems. The candidate will be comfortable working on and coordinating the efforts of cross-functional teams from various areas and levels of the organization. The candidate will be comfortable representing the company's interests with vendors and will perform business and systems analysis on a periodic basis, as well as be responsible for project coordination., * Supports banking applications, systems and processes, including incident, problem, change, and release management functions.

 * Tests and implements application changes and software updates.
 * Leads problem management and incident management efforts for high severity incidents.
 * Collaborates with business counterparts, IT personnel and vendors to prioritize service requests (projects, enhancements, maintenance, and upgrades).
 * Develops business requirements for projects and assigned systems, test plans, comprehensive support plans.
 * Assists with disaster recovery plans and testing.
 * Provides project coordination for banking applications to ensure schedule, quality and scope objectives are met.
 * Ability to work after-hour and some weekends to meet project deadlines, conduct testing, address high priority incidents and problems and/or to monitor system availability.
 * Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success)
 * Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
 * Working at the worksite during regular business hours and/or assigned hours.
 * Other specified duties as assigned.