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# Help Desk Technician - Tier 3

- **Company:** Mindbank Consulting Group, LLC
- **Location:** Arlington, DC, United States
- **Experience:** Experienced
- **Salary:** $85,000.0 - $95,000.0
- **Contract:** Temporary contract
- **Skills:** Data Analysis, Web Applications, Information Technology, Wireless Technologies, 3-tier Architectures
- **Published:** October 22, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9253902/help-desk-technician-tier-3

## About the Role

* Must have a Security+ Certification.
 * 7 years of experience in Information Technology, with 4 years specialized experience in PC and wireless technologies including expert knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment.
 * Experience as a Navy Trusted Agent for issuing SIPR Tokens.
 * Need some leadership experience to assist with the helpdesk on tasks, projects and client's initiatives.
 * Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
Why should you work for Mindbank?

## Description

* Performs in-depth analysis, diagnosis and resolution of desktop and workstations.
 * Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications.
 * Experience in troubleshooting mobile devices.
 * Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas.
 * Navy Trusted Agent for issuing SIPR Tokens.