> Markdown version of [/jobs/ext/3874282-technical-support-senior-engineer-pipeline-simulation-in-united-states](https://www.wearedevelopers.com/jobs/ext/3874282-technical-support-senior-engineer-pipeline-simulation-in-united-states). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Senior Engineer - Pipeline Simulation in , United States

- **Company:** Energy Jobline
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Salary:** $82,400.0 - $137,300.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, C++ (Programming Language), Computer Programming, Fortran (Programming Language), Networking Basics, Microsoft PowerPoint
- **Published:** October 22, 2026
- **Apply:** https://www.energyjobline.com/job/technical-support-senior-engineer-pipeline-simulation-united-states-32020199

## About the Role

BS degree in Chemical, Mechanical, Electrical, Process, or Petroleum Engineering or higher.
5-10 years of experience in pipeline simulation.
Experience with software application support or deployment in the Oil & Gas / Pipeline industry.
Strong understanding of thermodynamics, fluid dynamics, and hydraulic behavior.
Applies engineering principles across a range of simulation products.
Familiarity with model simulation and troubleshooting techniques.
Programming experience (e.g., C++, Fortran) and basic networking knowledge are beneficial.
Excellent English verbal and written communication skills. Other a plus (mainly Portuguese and Spanish).
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from groups of managers, clients and customers.
Ability and willingness to travel 5%-15% of the time, if required.
Proficient in Microsoft Word, Excel, and PowerPoint.
Ability to communicate technical issues clearly and professionally.
Skilled in managing difficult customer interactions and avoiding confrontation.
Desired Skills

Customer service and technical support experience.
Instruction/training experience.
Experience with AVEVA's Pipeline Simulation products (e.g., PIM, PTS, SimSuite).
*Due to hybrid requirements, only candidates within a commutable distance (50-mile radius of the posted location) will be considered. Relocation is not provided.
This position is not eligible for visa sponsorship now or in the future.

## Description

Coverage of and response to live inbound technical support cases
Ability to handle the more complex and advanced cases and to provide support to junior level engineers
Technical troubleshooting, analysis, and diagnosis of issues
Issue replication / duplication
Research into workarounds and solutions
Documentation of activities and findings in a case tracking tool
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects
Position will involve performing customer training
Teaching Intermediate and Custom level courses
Training junior engineers to get to the next technical level
Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings/conferences
Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers