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# Level 2 Technical Support Specialist

- **Company:** Apprentice
- **Location:** Rogers, AR, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Business Software, Microsoft Outlook, Cloud Computing, Issue Tracking Systems, Networking Basics, Remote Access Technology, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Software Troubleshooting, Microsoft Onedrive, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.juju.com/job/13_06dc9632

## About the Role

* Two or more years of professional technical support, service desk, or systems support experience.
 * Two or more years of experience using a ticketing or case management system.
 * Hands-on experience supporting Windows 11 and administering Microsoft 365 environments.
 * Strong troubleshooting, communication, customer service, and organizational skills.
 * Ability to manage multiple priorities and work effectively both independently and as part of a team.
 * Commitment to continuous learning and professional development.

Preferred Qualifications

 * Experience with Active Directory, Microsoft Entra ID, networking fundamentals, VPN technologies, and remote support tools.
 * Experience supporting cloud-based environments and business applications.
 * Relevant Microsoft, CompTIA, or other industry certifications.

Other

· Valid Driver's License required

## Description

Join our IT support team as a Level II Technical Support Specialist and help keep clients productive, secure, and connected. In this role, you'll take ownership of escalated technical issues, provide advanced remote support, administer Microsoft 365 environments, and partner with teammates to deliver exceptional customer service. This position is ideal for a technology professional who enjoys troubleshooting, client interaction, continuous learning, and making a meaningful impact., * Take ownership of escalated support requests and incidents through phone, email, and remote support tools.

 * Troubleshoot and resolve Windows 11, Microsoft 365, account access, hardware, and application issues.
 * Administer Microsoft 365 services, including Exchange Online, Outlook, Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.
 * Manage user accounts, groups, licenses, permissions, and access requests.
 * Configure, support, and maintain client technology environments, including end-user devices and related infrastructure.
 * Document support activities, resolutions, and procedures accurately within the ticketing system.
 * Collaborate with team members and other departments to resolve complex technical issues.
 * Identify opportunities to improve support processes, client satisfaction, and service delivery.
 * Share knowledge with teammates and contribute to a culture of continuous improvement and learning.