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# Infrastructure Operations Engineer

- **Company:** Sorenson Communications
- **Location:** Salt Lake City, UT, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, User Authentication, Microsoft Azure, Configuration Management, Computer Networks, Data Centers, Linux, Domain Name System (DNS), Identity and Access Management, Subnetting, Windows Servers, Name Server, Routing, Network Administration, Role-Based Access Control, Cloud Services, Server Supported Gaming, TCP/IP, Virtualization Technology, Diagnostic Tools, Transport Layer Security, Google Cloud, Load Balancing, Cloud Platform System, Firewalls (Computer Science), Information Technology, Hardware Infrastructure
- **Published:** October 22, 2026
- **Apply:** https://recruiting2.ultipro.com/SOR1001SORE/JobBoard/1fe5e40e-4e0c-4b11-86e3-9a8e1f396263/OpportunityDetail?opportunityId=74b8c717-6238-417a-86fa-f27c0170f65c

## About the Role

Minimum of a 2 Year / Associate Degree in Information Technology, Computer Science, Network Administration, or a related field; relevant professional experience may substitute for education.

Preferred 4 Year / Bachelors Degree and Microsoft, cloud, networking, or IT service management certifications are preferred.

Experience

Minimum 3 years of experience supporting enterprise infrastructure operations, including Windows Server, Linux, Active Directory, DNS, data center systems, or related technologies.

Minimum 1 year of experience supporting production cloud environments or hybrid infrastructure.

Knowledge, Skills, and Abilities

 * Working knowledge of Microsoft Active Directory, Windows Server, Group Policy, identity, authentication, and related administrative tools.
 * Practical understanding of DNS concepts, record management, zones, forwarding, resolution, and troubleshooting.
 * Experience managing SSL/TLS certificates, certificate authorities, certificate chains, and renewal processes.
 * Familiarity with on-premises data center operations, server hardware, virtualization, storage, power, cabling, and environmental monitoring.
 * Foundational network knowledge, including TCP/IP, subnets, routing, switching, firewalls, load balancers, ports, and common diagnostic tools.
 * Experience supporting production workloads in one or more major cloud platforms, such as Azure, AWS, or Google Cloud.
 * Experience with Role Based Access /IAM Identity Access Management.
 * Ability to analyze alerts, logs, metrics, and system behavior to isolate faults and restore services efficiently.
 * Understanding of change, incident, problem, patch, backup, recovery, and configuration management practices.
 * Ability to document technical procedures clearly and maintain accurate inventories, diagrams, and operational records.
 * Strong prioritization, analytical thinking, ownership, and communication skills in a 24x7 production-support environment.
 * Ability to work independently and collaboratively, follow security requirements, and coordinate effectively with internal teams and external vendors.
 * Professional attitude, team player, good interpersonal communication skills and able to work across company departments.

## Description

The Infrastructure Operations Engineer is responsible for supporting reliable, secure infrastructure across on-premises data centers and cloud production environments. This position administers DNS, Active Directory, and SSL/TLS certificate renewals while performing day-to-day infrastructure operations, troubleshooting, and lifecycle activities. The engineer participates in an on-call rotation, responds to production incidents, and partners with network, cloud, security, and application teams to maintain service availability., * Managing Windows & Linux Production Environments

 * Administer, monitor, and troubleshoot DNS services to support internal and external name resolution.
 * Manage Active Directory services, including user and computer objects, Group Policy, authentication, replication, and domain health.
 * Perform on-premises data center activities, including server support, hardware installation and replacement, cabling coordination, rack documentation, and vendor engagement.
 * Own and coordinate SSL/TLS certificate inventory, renewal, deployment, validation, and expiration monitoring.
 * Support production infrastructure hosted in cloud environments and assist with operational monitoring, incident response, maintenance, and recovery.
 * Participate in the on-call rotation and respond promptly to alerts, service interruptions, and escalated production issues.
 * Troubleshoot infrastructure and connectivity issues across server, directory, DNS, certificate, network, and cloud service layers.
 * Apply patching, configuration, security, backup, recovery, and lifecycle-management standards to assigned infrastructure platforms.
 * Maintain accurate operational documentation, diagrams, inventories, procedures, and incident records.
 * Collaborate with network, security, cloud, application, and service teams on changes, problem resolution, capacity planning, and continuous improvement.
 * Automation and Scripting Experience Required.